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Job Profile:
Responsible for planning, organizing, and executing employee engagement initiatives, events and communications for our India Rackers. Improves existing engagement programs and processes and developing new ones through data-driven insights. Promotes the company culture through the lens of the Core Values. Creates and delivers effective communication materials, including digital, written, and oral presentations. Collaborates with stakeholders to ensure alignment and success of engagement initiatives.
Career Level Summary
- Requires working knowledge and experience in own job discipline and broadens capabilities
- Continues to build knowledge of the company, processes and customers
- Performs a range of assignments related to job discipline
- Uses prescribed guidelines or processes in analyzing situations
- Receives a moderate level of guidance and direction
Critical Competencies
- Excellence: Exceeds expectations by consistently demonstrating accountability, discipline, high performance, and a proven track record of exceptional results.
- Customer-driven: Prioritizes customer needs and satisfaction through collaborative and proactive problem-solving, and an unwavering commitment to customer success.
- Expertise: Possesses deep understanding of customer needs and continually grows and enhances skills to provide customer-focused solutions.
- Agility: Quickly adapts and responds to dynamic customer needs and expectations through innovative solutions.
- Compassion: Cultivates a positive and supportive environment to effectively work together towards a common goal, fostering trust within Rackspace and with external stakeholders.
Key Responsibilities
- Apply knowledge and skills to deliver impactful employee engagement programs for India Rackers in alignment with the global strategy.
- Plan and execute employee engagement initiatives and events locally.
- Create and deliver clear and effective communications to employees.
- Contribute to the overall success of the organization's employee engagement and communications strategies.
- Ensures local initiatives and communications are aligned with company-wide strategic plan
- Collaborate with cross-functional teams to deliver engaging programs on time and within budget.
- Develop and document processes to streamline employee engagement activities.
- Identify opportunities to improve employee satisfaction, morale, and commitment to the organization.
- Analyze multiple sources of data including direct Racker feedback to make data-informed program decisions.
- Propose innovative ideas to enhance employee experience.
- Work within established guidelines to achieve engagement objectives.
- Stay up-to-date on industry trends and best practices in employee engagement.
Education
- Bachelor's Degree required, preferably in field related to role.
- Project certification a plus (PMP, Six Sigma, etc.)
- 5 - 7 years of experience in the field of role required
Certifications
Experience
What We Do
At Rackspace Technology, we accelerate the value of the cloud during every phase of digital transformation. By managing apps, data, security and multiple clouds, we are the best choice to help customers get to the cloud, innovate with new technologies and maximize their IT investments. As a recognized Gartner Magic Quadrant leader, we are uniquely positioned to close the gap between the complex reality of today and the promise of tomorrow. Passionate about customer success, we provide unbiased expertise, based on proven results, across all the leading technologies. And across every interaction worldwide, we deliver Fanatical Experience TM — the best customer service experience in the industry. Rackspace has been honored by Fortune, Forbes, Glassdoor and others as one of the best places to work.
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