About IntouchCX
IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.
About the Job
We’re changing the way people think about customer care, and we need your help!
Are you ready to make a positive impact on the lives of others? We’re looking for an Employee Experience Coordinator to ensure our employees are engaged and happy while at work. This is an exciting, creative and challenging role, and the ideal candidate is someone who likes to take the lead. Duties include helping to plan, facilitate and execute employee engagement programs, communicate important messages to staff and pass on team member feedback to leadership.
As an Employee Experience Coordinator, You Will…
Help leadership meet corporate and program level retention goals, while being a company ambassador that ensures an exceptional level of employee experience
Be flexible, as function and responsibilities will change as corporate engagement programs for our campuses evolve
Be trustworthy and set the tone for employees on-site, helping them to be engaged, motivated and successful
Collaborate with corporate and on-site teams with their unique engagement needs and goals
Support leadership in gathering employee feedback for their campus, host focus groups, distribute online surveys and establish other corporate employee feedback channels
Work with other on-site and remote Campus Employee Experience Coordinators, and Employee Experience leadership to achieve goals and efficiency
Be a brand ambassador and communication hub for all employees on-site while keeping an overall pulse of the campus
Assist in planning and facilitating corporate events
Support leadership in prioritizing overlapping projects and initiatives, ensuring clear expectations are set
Communicate frequently and transparently with site and corporate leaders
As an Employee Experience Coordinator, You Have…
High school diploma or equivalent (required)
Some post-secondary or completion of post-secondary schooling (preferred)
Strong verbal and written communication skills
Exceptional organizational and time management skills – must be able to multitask and prioritize
The ability to implement change and innovation
Ability to collaborate with a diverse group of people
Motivation to help others thrive at work and maintain a positive attitude
The ability to adapt as functions and responsibilities change
A creative and outgoing personality
IntouchCX will never ask for payment, money, financial or banking information during the recruitment process. We only communicate through official channels.
Should you receive a suspicious job offer, or posting, from anyone claiming to be an IntouchCX employee, please report it immediately to [email protected] for review and validation.
Skills Required
- High school diploma or equivalent
- Some post-secondary education or completed post-secondary schooling
- Strong verbal and written communication skills
- Strong organizational and time management skills
- Ability to multitask and prioritize
- Ability to implement change and innovation
- Ability to collaborate with diverse groups of people
- Positive attitude and motivation to help others thrive at work
- Ability to adapt as functions and responsibilities change
- Creative and outgoing personality
What We Do
We’re revolutionizing the global customer experience across all industries, delivering innovative, value-driven customer care solutions to the world’s best-known brands. We are partners in long-term growth, helping to scale and optimize your CX through our data-driven and brand-specific approach. By delivering actionable insights, we drive team performance and ROI alignment to meet your strategic goals. We tailor our programs to ensure end-to-end consistency, team well-being, and cultural alignment with your brand. Our track record speaks for itself and our long-standing relationships speak to our performance. We are IntouchCX. Where a global footprint meets a local presence. Where scale meets soul. Where expertise meets energy. Where reliable meets relatable. Where professional meets personal. Where inspiration meets execution. Where your world meets our world. We challenge assumptions. Redefine partnership. Disrupt convention. And boldly lead our clients, our people, and our industry toward a reimagined future.
