At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.
At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our 45,000 employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.
Mexico´s Global Business Solutions (GBS) was established in 2012 to provide shared financial services in the areas of: Order to Cash, Purchase to Pay and General Accounting. The organization has to offer a valuable experience to our business partners in LATAM.
At GBS, it’s not just about what we do today, but how we can innovate and accelerate for present and future operations.
Description:
The role of an iNext Customer Service Trainee is to support the efficiency, accuracy & compliance of the employee expense process across the Latin American affiliates
Key Responsibilities:
- Support employee expense & credit card related queries, both from a policy & system perspective
- Develop knowledge of technical and business knowledge of Concur expenses system.
- Support resolution of Tier 1 iNext & Credit Card queries from employees
- Support Credit Card administration activities
- Support the overall iNext team by demonstrating flexibility in providing coverage for team members
Requirements:
- Desirable experience with Employee Expense systems & SAP Finance Modules
- MS Excel, Word and PowerPoint
- Undergoing Administrative Accounting / Finance degree
- Working knowledge in English language
Key Skills / Competencies
- Ability to utilize analytical skills, with attention to detail
- Ability to prioritize and complete key tasks and deliverables whilst demonstrating accountability
- Ability to respond flexibly and empathetically to customer needs, managing their expectations effectively
- Ability to work in global team environment
- Power Apps & AI Tools
Desirable
- Working knowledge in Portuguese language
The GBS focuses on the following foundational pillars across the full organization to ensure a solid and consistent approach to running our business:
Compliance
- Demonstrate a strong compliance-oriented mindset & help to build a strong compliance culture
- Familiarize with all applicable financial policies, process documentation & training materials to ensure you operate in a fully compliant manner
- Support affiliates on local tax authority or regulatory expense audits
People
- Actively work with the core team members, internal customers/business partners, to build effective working relationships
Customer
- Demonstrate excellence in all interactions with our GBS internal customers & business partners
- Focus on measuring & improving our internal customer’s experience with the GBS
Continuous Improvement
- Demonstrate a strong Continuous Improvement oriented approach & help to build a strong Continuous Improvement culture
Actively work with the core team members & global/regional iNext team to drive improvements for processes
The GBS is dedicated to fostering a robust compliance culture, ensuring strict adherence to financial policies and providing support during local audits. Team members are expected to cultivate effective relationships with business partners, consistently demonstrating excellence in all interactions. A commitment to innovation is essential, with a focus on collaborating with global and regional teams to enhance proces
Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.
Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.
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What We Do
Eli Lilly and Company engages in the discovery, development, manufacture, and sale of products in pharmaceutical products business segment. For more than a century, we have stayed true to a core set of values – excellence, integrity, and respect for people – that guide us in all we do: discovering medicines that meet real needs, improving the understanding and management of disease, and giving back to communities through philanthropy and volunteerism.
