Emerging Affluent Product Manager, Senior Associate

Job Description
JPMorgan Chase is seeking a Senior Associate to help build and drive the strategy for our Emerging Affluent segment-a high-potential group representing millions of customers. In this highly visible role, you will help redefine how Chase acquires, engages, and deepens relationships with customers whose affluence is on the rise, positioning us to capture a greater share of their expanding wealth.
As a Product Manager within the Emerging Affluent segment team, you will support promoting the end-to-end development of this segment, from refining key metrics and definitions to shaping the strategic direction for new product promotions, acquisition testing, and omni-channel experiences. Leveraging customer research and data-driven insights, you will identify pain points, prioritize enhancements, and recommend solutions that foster engagement and satisfaction.
You will partner across lines of business and with teams in product, marketing, analytics, technology, risk, and compliance to align strategies, share insights, and inform future roadmaps. With direct exposure to senior executives, your impact will be central to Chase's growth agenda and the future of our affluent banking strategy.
Job Responsibilities

• Optimize segment definition and metrics to better target Emerging Affluent customers
• Guide the approach for customer research to inform product development
• Support testing of new acquisition strategies and explore promotional features to drive engagement
• Influence improvements to digital and omni-channel experiences by leveraging NPS and complaint insights
• Align cross-functional and cross line of business stakeholders on priorities and execution
• Track competitor activity and market trends to inform recommendations

Required Qualifications, Capabilities, and Skills

• 4 years of experience in product management, strategy, consulting, or a relevant domain, ideally in financial services or consumer
• Demonstrated success in building and launching new products, segments, or initiatives in a matrixed, high-visibility environment
• Strong analytical and strategic thinking, with the ability to translate insights into actionable plans
• Exceptional stakeholder management and communication skills, with experience influencing senior leaders and driving consensus across diverse teams
• Experience with customer research, segmentation, and data-driven decision making
• Comfort with ambiguity and a bias for action-able to operate effectively in a fast-moving, dynamic environment
• Passion for customer-centric innovation and a drive for results

Preferred Qualifications

• Experience in affluent or emerging affluent customer segments, retail banking, wealth management, or related fields
• MBA or advanced degree preferred

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.