Delta Group established our EMEA operation in 1995 with region headquarters in Hoofddorp near Amsterdam to pursue Delta's corporate mission: "To provide innovative, clean and efficient energy solutions for a better tomorrow." For nearly 20 years, Delta EMEA continues to dedicate in R&D to support the most important businesses with advanced energy-saving solutions.
Job DescriptionThis role serves as the central operational and analytical anchor for the EMEA region. As a key individual contributor, you will provide comprehensive visibility across both solution and branded product businesses by consolidating data, monitoring performance, and driving cross-functional alignment. You will work closely with regional teams to strengthen operational excellence and support effective business execution.
Key Responsibilities
Business Operations & Performance Analysis
- Coordinate end-to-end daily business operations across the EMEA region for both solution and branded product lines.
- Track KPI achievements, conduct detailed revenue gap analyses, and collaborate with relevant stakeholders to formulate practical recovery plans.
- Collaborate with cross-country teams to identify operational bottlenecks and support initiatives that improve overall business performance.
- Identify and mitigate logistics-related risks and operational bottlenecks.
Process Optimization & Transformation
- Facilitate the rollout and execution of end-to-end process implementations and digital transformation initiatives.
- Monitor daily operations to ensure compliance with regional and global operational, commercial, and financial standards
Partner & Channel Management
- Manage the partner lifecycle, including contracts, onboarding, termination, and performance reviews.
- Develop partner programs, organize workshops and events, and improve channel and alliance-management processes.
Digital Enablement & Knowledge Management
- Use AI and digital tools to structure, analyze, and visualize end-to-end transaction data.
- Evaluate and implement digital solutions with IT and HQ, and drive cross-region DMS and CRM enablement.
- Maintain the SharePoint knowledge hub, operational FAQs, regional portal, and data dashboards.
- Bachelor’s degree in Business Administration, Supply Chain Management, Operations Management or a related discipline.
- 10+ years of experience in Business Operations, Commercial Operations, Sales Operations or Customer Operations within international business environments.
- Proven experience supporting regional and global business operations across cross-functional teams.
- Extensive experience leading and optimizing end-to-end business processes, ensuring seamless collaboration across Sales, Customer Service, Supply Chain, Logistics, Finance and Operations.
- Demonstrated success in driving business process standardization, operational governance and continuous improvement initiatives.
- Experience leading ERP implementation, business system optimization and digital transformation projects.
- Strong understanding of commercial operations, customer operations, supply chain and logistics processes.
- Proven ability to partner with Sales, Finance, Supply Chain, Logistics, Customer Service and Project Management teams to improve operational performance and business efficiency.
- Proficiency in ERP systems (SAP), CRM and sales pipeline management, business process mapping and governance, performance reporting, business data analysis and advanced Microsoft Excel skills.
- Fluency in English and Chinese is required; proficiency in another European language is an advantage.
Skills Required
- Bachelor's degree in Business Administration, Supply Chain Management, Operations Management, or a related discipline
- 10+ years of experience in Business Operations, Commercial Operations, Sales Operations, or Customer Operations within international business environments
- Experience supporting regional and global business operations across cross-functional teams
- Experience leading and optimizing end-to-end business processes across Sales, Customer Service, Supply Chain, Logistics, Finance, and Operations
- Experience driving business process standardization, operational governance, and continuous improvement initiatives
- Experience leading ERP implementation, business system optimization, and digital transformation projects
- Strong understanding of commercial operations, customer operations, supply chain, and logistics processes
- Ability to partner with Sales, Finance, Supply Chain, Logistics, Customer Service, and Project Management teams
- Proficiency in ERP systems, SAP, CRM, sales pipeline management, business process mapping, governance, performance reporting, business data analysis, and advanced Microsoft Excel
- Fluency in English and Chinese
- Proficiency in another European language
What We Do
Delta, founded in 1971, is a global leader in switching power supplies and thermal management products with a thriving portfolio of smart energy-saving systems and solutions in the fields of industrial automation, building automation, telecom power, data center infrastructure, EV charging, renewable energy, energy storage and display, to nurture the development of smart manufacturing and sustainable cities. As a world-class corporate citizen guided by its mission statement, “To provide innovative, clean and energy-efficient solutions for a better tomorrow,” Delta leverages its core competence in high-efficiency power electronics and its ESG-embedded business model to address key environmental issues, such as climate change. Delta serves customers through its sales offices, R&D centers and manufacturing facilities spread over close to 200 locations across five continents. Throughout its history, Delta has received various global awards and recognition for its business achievements, innovative technologies and dedication to ESG. Since 2011, Delta has been listed on the DJSI World Index of Dow Jones Sustainability™ Indices for 11 consecutive years. In 2021, Delta was also recognized by CDP with leadership level ratings for its substantial contribution to climate change and water security issues and named Supplier Engagement Leader for its continuous development of a sustainable value chain.
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