J.P. Morgan Payments is seeking an experienced communicator, to help elevate internal communications for one of the most innovative and exciting areas in financial services. You will bring a creative approach to communications, balanced with an analytical mindset to advise and influence senior executives, create a stronger culture, support the EMEA Payments Management Team and drive regional internal communications for this global business. You will need to operate at the highest strategic levels, while executing at the most tactical levels to deliver excellent and cohesive messaging in support of multiple business leaders.
A key partner for this role is the EMEA, Head of External Communications, as well as Payments regional communicators in APAC and LATAM.
You must be able to prioritize, influence and work effectively in a heavily matrixed environment, as this role requires close collaboration with senior business leaders, product marketing teams, legal, HR, media relations, editorial, compliance, sales, and other business functions. This role will report into the head of Regional Internal Communications, Payments and work closely with the Global Head of Communications, Payments, and work closely across all members of the Payments Communications Team and internal communications across the firm.
Job Responsibilities:
- Provide communications support for multiple executives in the Payments business, primarily the Head of Payments, EMEA, including strategic messaging, town halls, talking points, crisis communications, blogs, etc.) consistent with objectives related to business vision and objectives
- Contribute content to intranet and newsletters
- Collaborate with communications partners to drive regional relevant content
- Identify and track key performance metrics to report on results
- Manage communications projects/initiatives from beginning to end
- Partner with global CIB Internal Communications colleagues to understand goals and assist in implementing communications tactics
- Help ensure effective communications globally, as needed, in coordination with Corporate Communications and regional communicators
Required Qualifications, Capabilities and Skills:
- Minimum of seven years recent experience in Marketing & Communications field, preferably in Corporate Communications
- Demonstrated stakeholder management experience
- Superior verbal and written skills in both English and Spanish; strong editing skills; web knowledge/digital savvy
- Proven ability to lead, influence, and align across cross-functional teams, while interacting with multiple stakeholders
- Excellent organizational skills with the ability to multitask and prioritize high volume, high priority initiatives
- Commitment to maintaining the firm’s high standards related to risk, compliance and the Code of Conduct
- High level of independence, energy and integrity, demonstrates respect for a diversity of opinions and styles, and accepts accountability and responsibility
- Flexibility to work outside of normal business hours depending on business needs
Preferred Qualifications:
- BA/BS degree in Communications, Marketing or Journalism preferred
- Solid understanding of the financial services industry
- Strong knowledge of corporate internal and employee communications strategies, best practices, implementation and execution
Expertise in Word, Excel and PowerPoint. Additional software skills (Adobe, Acrobat Professional, Photoshop, HTML) a plus
About Us
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- Minimum seven years of recent experience in marketing and communications, preferably corporate communications
- Stakeholder management experience
- Fluent verbal and written English and Spanish
- Strong editing skills and web or digital communications knowledge
- Ability to lead, influence, and align cross-functional teams
- Excellent organizational skills, multitasking ability, and prioritization skills
- Ability to maintain high standards related to risk, compliance, and the Code of Conduct
- Independence, energy, integrity, accountability, and respect for diverse opinions and styles
- Flexibility to work outside normal business hours as needed
- BA or BS degree in Communications, Marketing, or Journalism
- Understanding of the financial services industry
- Knowledge of corporate internal and employee communications strategies and best practices
- Expertise in Word, Excel, and PowerPoint
- Adobe, Acrobat Professional, Photoshop, or HTML skills
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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