The Role
Coordinates end-to-end payroll implementations for new EMEA customers, from discovery through deployment and handover. Responsibilities include gathering customer data, managing payroll partners, tracking deadlines, facilitating project calls, resolving issues, preparing payroll manuals, and ensuring accurate, timely delivery. The role requires payroll knowledge, strong organization, attention to detail, customer service, stakeholder communication, numerical skills, and proficiency with Excel and database systems.
Summary Generated by Built In
The EMEA Payroll Implementation Coordinator is a core role within our payroll bureau, sitting at the heart of how we onboard and support a wide range of customers across different industries and geographies. It’s ideal for an experienced payroll professional who wants to apply their expertise in a structured project environment and build a long-term career towards project management.
You’ll act as the central point of contact for a portfolio of EMEA implementations, coordinating the full onboarding lifecycle – from discovery and data gathering through to configuration, testing, parallel runs, go-live and handover into BAU service delivery. Working across multiple customers, countries and integrations, you’ll make sure each new payroll is designed and implemented accurately, on time and in line with agreed project plans.
This is a hands-on, delivery-focused role where you’ll balance detailed payroll work with broader project coordination. You’ll be well supported by experienced colleagues and partners, with plenty of opportunity to deepen your EMEA payroll knowledge, build your project skills and play a visible role in the success of our customers’ onboarding experience.
We have offices in Aberdeen and Edinburgh and offer hybrid working from these locations, but we’re also open to fully remote working anywhere in the UK for the right candidate.
On a typical day...
- Act as the main point of contact for a varied portfolio of new EMEA payroll customers, delivering consistently excellent customer service throughout implementation.
- Coordinate the end-to-end onboarding lifecycle for each customer, from discovery and data gathering through to configuration, testing, parallel runs, go-live and handover into BAU service delivery.
- Gather, validate and collate payroll data and documentation from customers, clearly explaining what is required and supporting them to provide accurate, complete information.
- Serve as the key link between the customer, internal teams and in-country payroll partners, managing expectations and keeping all stakeholders informed on project progress, risks and next steps.
- Track and maintain all project milestones, timelines and deliverables, ensuring that payrolls are implemented on time and that payment submissions are made in line with agreed schedules.
- Work closely with our network of in-country payroll partners to ensure new payrolls are configured correctly, tested thoroughly and implemented accurately for each market.
- Plan, host and chair regular project calls with customers to review status, resolve issues, capture actions and identify opportunities to improve the implementation experience.
- Produce clear, robust payroll manuals and process documentation to support a smooth transition into ongoing service delivery and to enable internal teams to deliver a consistent service.
- Respond to and resolve queries from customers, partners and colleagues, troubleshooting issues where possible and escalating more complex matters through the appropriate internal channels.
- Proactively monitor implementation quality and customer satisfaction, flagging risks early and contributing ideas to improve our implementation processes and tools.
Does this sound like you?
This role is ideal for someone with a strong grounding in payroll who is ready to apply their expertise in a structured project and implementation environment.
- Solid practical experience in payroll (domestic or international), with a good understanding of end-to-end payroll processes and controls.
- Comfortable working with EMEA payrolls, legislation and timelines, or motivated to build this knowledge quickly.
- Strong numerical skills and a high level of accuracy when working with financial and employee data.
- Exceptional attention to detail, with the ability to spot discrepancies or data issues and follow them through to resolution.
- Confident using databases, payroll systems and software packages, with advanced skills in Microsoft Excel (e.g. using formulas, lookups and data validation).
- Excellent organisational and time-management skills, able to manage multiple implementations, deadlines and stakeholders simultaneously.
- Clear, honest and professional communication style, able to explain complex payroll concepts in simple terms and handle both positive and challenging conversations.
- Proactive approach to customer management, keeping customers fully updated and ensuring they always understand the status of their implementation.
- Strong relationship-building skills, with the ability to collaborate effectively with customers, internal teams and in-country payroll partners.
- A team-focused mindset, keen to share knowledge, support colleagues and contribute to a consistent, high-quality service across the department.
- Self-motivated, resilient and comfortable working in a fast-paced environment with changing priorities.
About
Our Story From our entrepreneurial origins as a founder led start up, to a high performing global player working with some of the world's most recognisable brands, activpayroll has both a fantastic history and masses of future potential. Our story began in 2001, when our founder saw a gap in the market to support the oil and gas industry. Today, we are a leading global professional service organisation, providing integrated global and domestic payroll solutions, expatriate taxation services, global HR services and online HR people management tools to over 1,200 companies in more than 150 countries worldwide. We’ve Got YouHiring people is more than an investment of time and money – it’s an investment of trust. You trust us to help you realise your fullest potential, work with brilliant people and recognise your achievements. In return, we trust your abilities, we trust your instincts and are fully behind you to deliver the great work you are capable of - empowering you to make the tough calls and valuing your opinions, ideas and abilities.
Skills Required
- Practical knowledge and experience in domestic or international payroll
- Strong numerical skills and ability to interpret client needs
- Client relationship and customer service skills
- Project coordination and stakeholder management skills
- Excellent organization and ability to manage multiple work scopes
- High attention to detail and ability to identify and resolve errors
- Proficiency with databases, systems, software packages, and Microsoft Excel
- Proactive customer management and clear communication skills
- Ability to troubleshoot issues and escalate complex problems appropriately
- Self-motivation, teamwork, and commitment to service delivery
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The Company
What We Do
Created to let your business work seamlessly in multiple countries by giving you complete clarity and confidence, activpayroll is global payroll, international payments, global mobility and HR in one. Pay your people compliantly, on time, every time, worldwide. Take control with accessible tech. Team up with global tax specialists to stay one step ahead of legislation and compliance. Strengthen your workforce with our strategic HR specialists, and work with a partner that gets your vision of global clarity. Wherever in the world your business takes you, we’ve got you.
