Control Management is an independent function within Human Resources that advises, counsels, and challenges the business on risk mitigation strategies, and evaluates the effectiveness of processes, risks, and controls. As a Control Manager aligned to EMEA and providing support globally, you will be focused on four areas: Risk Identification & Assessment, Control Design & Evaluation, Issues & Control Deficiencies, and Control Governance & Reporting. You will bring independent challenge, practical solutions, and a continuous improvement mindset, partnering closely with Human Resources leaders and Country Heads to embed strong, scalable controls across key employee experiences and support safe, well-governed change.
Job Responsibilities
- Provide dual-hatted Control Management support for EMEA regional coverage and global, cross-product control projects.
- Provide independent risk challenge through targeted reviews, issue analysis, and root-cause identification.
- Partner with HR stakeholders as a trusted advisor, embedding a continuous and integrated risk assessment approach to support change initiatives and product transformation.
- Lead end-to-end delivery of assigned cross-product control projects/programs from initiation through implementation and closure.
- Support internal and external review readiness by ensuring clear documentation, evidence, and timely closure of action plans.
- Own responsibility for one or more EMEA countries, engaging regularly with country leadership on emerging risks, local developments, and control priorities.
- Support regional risk and control governance forums (agenda setting, materials, facilitation, and follow-up actions).
- Partner with second line and independent assurance teams (e.g., Operational Risk, Compliance, Legal, Data Privacy, Resiliency, Internal Audit) to align on key risk themes and outcomes.
- Support internal and external review readiness by ensuring clear documentation, evidence, and timely closure of action plans
Required qualifications, capabilities, and skills
- Relevant experience in project management, operational risk, controls, control management, audit, or a related risk discipline
- Understanding of operational risk management frameworks and practices, including risk identification, control assessment, issue management, and reporting.
- Demonstrated ability to assess risk across regulatory, legal, operational, and reputational dimensions
- Demonstrated strong delivery discipline by turning objectives into structured plans, managing dependencies and milestones, and driving initiatives to completion in a matrixed, multi-stakeholder environment.
- Strong analytical and problem-solving skills, with the ability to synthesize complex information into practical guidance, clear actions, and concise updates for senior leaders.
- Strong written and verbal communication skills, including the ability to translate complex topics into clear actions
Preferred qualifications, capabilities, and skills:
- Experience covering Human Resources process areas such as recruitment, compensation, payroll, benefits, mobility, talent development, or employee relations
- Operations, particularly payment / funds transfers experience
- Experience working within a global organization supporting geographically dispersed teams.
- Experience driving control simplification and automation (for example, shifting from manual checks to preventative or system-based controls)
Skills Required
- Relevant experience in project management, operational risk, controls, control management, audit, or a related risk discipline
- Understanding of operational risk management frameworks and practices, including risk identification, control assessment, issue management, and reporting
- Ability to assess risk across regulatory, legal, operational, and reputational dimensions
- Ability to create structured plans, manage dependencies and milestones, and drive initiatives to completion in a matrixed, multi-stakeholder environment
- Strong analytical and problem-solving skills, including the ability to synthesize complex information into practical guidance and clear actions
- Strong written and verbal communication skills, including translating complex topics into clear actions
- Experience covering Human Resources process areas such as recruitment, compensation, payroll, benefits, mobility, talent development, or employee relations
- Operations experience, particularly payment or funds transfer experience
- Experience working within a global organization supporting geographically dispersed teams
- Experience driving control simplification and automation, including preventative or system-based controls
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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