EMEA Cash Operations - Payment Lifecycle Specialist IV

Job Description
Are you ready to elevate your career in international payment processing while working in a fast-paced, supportive team?
As a Payment Lifecycle Specialist IV in our Payments Operations team, you will be responsible for resolving and investigating claims related to charges on fund/wire transfers. Your role includes managing inquiries, ensuring accurate transaction handling, and maintaining compliance with documented controls and deadlines.
Job Responsibilities:

• Identify and escalate errors or exceptions promptly
• Respond effectively and timely to routine queries and complaints
• Identify and implement process efficiency opportunities in a controlled manner
• Create and update SOPs and documentation, ensuring adherence to standards and policies
• Foster a positive work environment by maintaining healthy relations and supporting teammates
• Conduct cross-training and knowledge transfer with team members; Manage projects and collaborate with partner sites
• Address performance issues consistently and professionally, with emphasis on deadlines, quality, and procedures
• Adapt to night shifts and extended hours during high volume days
• Ensure investigations and transactions are processed in accordance with documented procedures and controls.
• Undertake various functions to meet deadlines and internal control requirements.
• Process manual instructions for fund/wire transfers across global currencies.

Required qualifications, capabilities, and skills:

• At least 3 years of work experience, particularly in International Payment Processing Operations
• Working knowledge of various aspects of Payment Operations
• Experience working in a back office role of a foreign private sector bank/public sector bank or its processing arm
• Strong interpersonal and team communication skills
• Understanding of the Banking and Financial Services Industry
• Excellent verbal, written, and presentation skills
• Proficiency in MS Access, Excel, PowerPoint, and Word

Preferred qualifications, capabilities, and skills:

• Working knowledge of SWIFT & international payment conventions & practices

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.