You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.
The Embedded Payments Product Manager will be responsible for customer needs analysis, service definition and for documenting associated requirements, working directly with client-facing, feature development (Agile scrum), operations, and service teams. We are looking for an team member with a deep understanding of product management discipline, a laser sharp focus on execution, and a passion for engaging with and solving client problems, with exposure to clients, vendors, and leaders across the business.
As a Product Manager in the Embedded Payments team, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.
Job responsibilities
- Develops a product strategy and product vision that delivers value to customers
- Working with Product Managers to help drive Client success including new feature adoption, Client growth, and issue resolution
- Own process to track and drive Client documentation, including setting up and publishing Client meeting notes, document and drive next steps and issue resolution
- Assist with the planning and delivery of the strategic product roadmap through collaboration with various stakeholders
- Analyze the needs of the various persona’s which use or interact with the service, document their user journeys and use cases
- Liaise with the Embedded Payments feature development teams to ensure that they understand these requirements
- Build and maintain working relationships with stakeholders across different functions (e.g., Legal, Risk, Compliance Operations, Technology etc.)
- Maintain internal and Client documentation
- Assist in production support for clients including troubleshooting client issues, defect management and client escalations
- Support ongoing sales and marketing efforts as a product consultant and subject matter expert on Embedded Payments Product
- Assist in implementation of Client programs including configurations and setups
Required qualifications, capabilities, and skills
- 5+ years of experience or equivalent expertise in product management or a relevant domain area
- Advanced knowledge of the product development life cycle, design, and data analytics
- Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
- Project management experience with ability to manage multiple projects at one time
- Relevant Product Management experience
- Payments Product Management experience
- Familiarity with Agile development methodology
- Experience documenting requirements and use cases
- Experience in collaborating with sales, technology, operation, service, risk, compliance and legal teams and command strong influencing skills.
- Strategic thinker with the ability to motivate and drive tactical execution.
Preferred qualifications, capabilities, and skills
- Demonstrated prior experience working in a highly matrixed, complex organization
- Creative problem solver, capable of developing innovative and differentiated solutions
- Strong presentation and communication skills
- Analytical skills and demonstrates attention to detail in written documentation
- Organizational and time management skills
- Proficient in Microsoft Word, Excel, and PowerPoint
FEDERAL DEPOSIT INSURANCE ACT:
This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase’s review of criminal conviction history, including pretrial diversions or program entries.
About Us
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- 5+ years of experience or equivalent expertise in product management or a relevant domain area
- Advanced knowledge of the product development lifecycle, design, and data analytics
- Experience leading product lifecycle activities, including discovery, ideation, strategic development, requirements definition, and value management
- Project management experience and ability to manage multiple projects simultaneously
- Relevant product management experience
- Payments product management experience
- Familiarity with Agile development methodology
- Experience documenting requirements and use cases
- Experience collaborating with sales, technology, operations, service, risk, compliance, and legal teams
- Strong influencing skills and ability to drive tactical execution
- Experience working in a highly matrixed, complex organization
- Creative problem-solving and ability to develop innovative, differentiated solutions
- Strong presentation and communication skills
- Analytical skills and attention to detail in written documentation
- Organizational and time management skills
- Proficiency in Microsoft Word, Excel, and PowerPoint
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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