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Most of what makes American healthcare expensive isn’t medical care. It’s the machinery wrapped around it: fragmented communication channels, administrative inefficiencies, and systems that create confusion instead of clarity.
Arlo is rebuilding health insurance for small businesses from first principles. We believe members should receive timely, accurate, and helpful support whenever they need assistance with their healthcare coverage.
AI is the foundation that makes this work. We use it across member experience and operations to improve response times, streamline workflows, and deliver better support outcomes.
We’re already operating at meaningful scale: profitable, hundreds of millions in premiums, tens of thousands of members covered, and growing quickly through brokers, employers, and partners. Backed by Upfront Ventures, 8VC, and General Catalyst, with a team from Palantir, YC companies, and longtime healthcare operators.
About the Role
We are seeking a Remote Email Support Specialist to provide exceptional written support to members and prospective customers.
You will be responsible for:
- Responding to member inquiries through email communication
- Assisting with billing, eligibility, enrollment, and coverage questions
- Investigating and resolving support requests
- Escalating complex issues to appropriate teams
- Maintaining accurate documentation of member interactions
- Meeting service-level expectations and quality standards
- Helping improve member satisfaction and support processes
What We Are Looking For
- Experience in customer support, email support, healthcare administration, or related fields preferred
- Exceptional written communication skills
- Strong problem-solving abilities
- Ability to manage multiple inquiries simultaneously
- Attention to detail and organizational skills
- Comfort working in a fast-paced remote environment
Process
This is what you can expect when we like your application:
- 20 min Initial Screen
- 30 min Interview with Hiring Manager
- 30 min Written Communication Assessment
- 30–45 min Final Interview
Target Compensation Range
$85,000 – $115,000 + performance bonus
Why Join Arlo:
High ownership: You’ll get real responsibility from day one—our high-trust team empowers you to run with big problems and shape core parts of the company.
Join an important mission: Your work directly influences how people access care and improves lives at scale.
Growth & expansion: We’re moving fast, and as we grow, your scope will grow with us—new challenges, bigger opportunities, and rapid career velocity.
Apply AI to a problem that matters: Instead of optimizing ads or cutting labor costs, you’ll use AI to fundamentally reimagine how people get healthcare.
High pace, high collaboration: We operate with velocity, first-principles thinking, and a team that works closely, openly, and with ambition.
Exact compensation inclusive of salary and any bonuses is determined based on a number of factors including experience and skill level, location, and qualifications which are assessed during the interview process.
Arlo is an equal opportunity employer. We do not discriminate based on age, race, color, creed or religion, national origin, sexual orientation, gender identity or expression, military status, sex, disability, predisposing genetic characteristics, marital status, familial status, status as a victim of domestic violence, or arrest or conviction record, as defined under New York State law.
Skills Required
- Experience in customer support or email support or healthcare administration
- Exceptional written communication skills
- Strong problem-solving abilities
- Ability to manage multiple inquiries simultaneously
- Attention to detail and organizational skills
- Comfort working in a fast-paced remote environment
What We Do
Arlo is a U.S.-based health insurance technology company operating under the legal name Railway Health Inc. dba Arlo. The company was founded in 2022 and is headquartered in New York, where it operates as a managing general underwriter (MGU) building and administering its own level-funded health plans for employers. Arlo’s mission is to redesign traditional health insurance by combining underwriting, technology, and direct member support into a single integrated system. The company focuses on improving affordability, transparency, and access to care by reducing administrative friction and giving employers and employees more predictable healthcare costs. Instead of relying on legacy insurance carriers, Arlo builds and manages its own health plans, supported by proprietary risk and underwriting technology. It works primarily through licensed brokers and serves small and mid-sized employers across the United States. The company emphasizes: Transparent healthcare pricing Preventive-first care models Reduced administrative complexity for employers Technology-driven underwriting and claims management Member support through digital tools and care navigation Arlo has rapidly scaled since its founding, serving thousands of employer groups and expanding its presence in the U.S. health insurance market.
Why Work With Us
Arlo is unique because it combines healthcare, underwriting, and technology into one integrated system, allowing the company to design and manage its own health plans instead of relying on traditional insurers. This gives teams more control, faster decision-making, and a direct impact on improving healthcare experiences for members.
