Email Operations Specialist

Grammarly is the world’s leading AI writing assistance company trusted by over 30 million people and 70,000 teams. From instantly creating a first draft to perfecting every message, Grammarly helps people at 96% of theFortune 500 and teams at companies like Atlassian, Databricks, and Zoom get their point across—and get results—with best-in-class security practices that keep data private and protected. Founded in 2009, Grammarly is No. 7 on the Cloud 100, one of ’s 100 Most Influential Companies, one of ’s Most Innovative Companies in AI, and one of ’s Best Workplaces.

To achieve our ambitious goals, we’re looking for an Email Operations Specialist to join our Marketing team.

Grammarly’s go-to-market teams are shaping the future of workplace communication. As a member of our team, you will be crucial in expanding the use of our innovative, trustworthy AI writing tools. We strive to ensure that every organization can communicate effectively and efficiently. If you are passionate about transforming the way professionals connect and collaborate, we would love to hear from you.

In this role you will:

• Assist in campaign creation including email build, list segmentation, journey setup, and tracking.
• Oversee campaign nomenclature and hierarchy and update as necessary.
• Conduct A/B and segmentation tests that enhance marketing effectiveness to identify best marketing practices for email audiences.
• Build ongoing strategies to optimize email/nurture performance and conversions, including segmentation and automation testing.
• Support ad-hoc requests and strategically problem-solve and identify opportunities to improve email deliverability.
• Help manage, direct, and answer inquiries/questions related to email campaigns.
• Document campaigns and processes to support team needs.
• Support the Marketing analytics team by pulling campaign reporting from Iterable. 
• Establish strong working relationships with the Lifecycle Marketing team to recognize needs and opportunities for improvement.

• Curiosity and the openness to learn new skillsets.
• Has executed email marketing campaigns and is comfortable coding in HTML and CSS. SQL experience is a plus.
• Can seamlessly align stakeholders, details, and timelines toward a specific goal and recognize operational needs and opportunities for improvement.
• Understands key email performance indicators such as deliverability and engagement metrics.
• Will efficiently document campaigns and processes.
• Can be responsible for executing emails to millions of users regularly.
• Works quickly while also minimizing errors by adhering to QA processes and having a critical eye for detail to ensure Grammarly's email program puts its best foot forward.
• Has created or maintained marketing assets, including emails, landing pages, and UTM tracking links.
• Has contributed to onboarding new tools and integrations and created short-term solutions through connections.
• Embodies our EAGER values—is ethical, adaptable, gritty, empathetic, and remarkable.
• Is inspired by our MOVE principles: move fast and learn faster; obsess about creating customer value; value impact over activity; and embrace healthy disagreement rooted in trust.
• Is able to meet in person for their team’s scheduled collaboration weeks, traveling if necessary to the hub where their team is based.

Grammarly offers all team members competitive pay along with a benefits package encompassing the following and more: 

• Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits)
• Disability and life insurance options
• 401(k) and RRSP matching 
• Paid parental leave
• 20 days of paid time off per year, 12 days of paid holidays per year, two floating holidays per year, and unlimited sick days 
• Generous stipends (including those for caregiving, pet care, wellness, your home office, and more)
• Annual professional development budget and opportunities

Grammarly takes a market-based approach to compensation, which means base pay may vary depending on your location. Our US locations are categorized into two compensation zones based on proximity to our hub locations. [If there’s also a hiring strategy in Canada] In Canada, all locations where we support employment are considered “Zone 1”. 

Base pay may vary considerably depending on job-related knowledge, skills, and experience. The expected salary ranges for this position are outlined below by compensation zone and may be modified in the future.

United States: 

Zone 1: $98,000 – $122,000/year (USD)

Zone 2: $88,000 – $110,000/year (USD)

Canada: 

Zone 1: $74,000 – $92,000/year (CAD)

For more information about our compensation zones and locations where we currently support employment, please refer to this page. If a location of interest is not listed, please speak with a recruiter for additional information.

At Grammarly, we value our differences, and we encourage all—especially those whose identities are traditionally underrepresented in tech organizations—to apply. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, ancestry, national origin, citizenship, age, marital status, veteran status, disability status, political belief, or any other characteristic protected by law. Grammarly is an equal opportunity employer and a participant in the US federal E-Verify program (US). We also abide by the Employment Equity Act (Canada).