Email Marketing Specialist

The Company: 

Marigold helps brands foster customer relationships through the science and art of connection. Marigold Relationship Marketing is a suite of world-class martech solutions that help marketers create long term customer love and loyalty. Marigold provides the most comprehensive set of use cases for marketers at any level. Headquartered in Nashville, Tennessee, Marigold has offices globally across the United States, Europe, Australia, New Zealand, South America and Central America, as well as in Japan.
 

The Role:
 

The Email Marketing Specialist/Deployment Specialist plays the role in executing cross-channel marketing campaigns through our proprietary web-based platform, working on behalf of many of the largest brands in the world. Email Marketing Specialist/Deployment Specialist are responsible for owning the day-to-day process of email and marketing campaigns, building database segments, generating and maintaining reports, and ensuring quality assurance. The Email Marketing Specialist/Deployment Specialist must possess excellent communication skills as they interface directly with clients both by email and/or phone. This position reports directly to the Manager of Campaign Services.
 

Ideal Candidate:

The ideal candidate should also be a recent graduate, detail oriented, efficient, dependable and a collaborative team player with a positive “can do” professional attitude. We are looking for team players who thrive working in a fast-paced, dynamic division within a large organization. Experiences with an interactive or agency background are a plus but Cheetah will teach and provide all the necessary skills to thrive and be successful in this role. If you have a sense of humor, strong work ethic, sense of urgency and a positive outlook; this just may be the right role for you.

 What You’ll Do: 

• Execute, test, and deploy email marketing campaigns using our proprietary, web-based application. 

• Build database segments based on client and account team instructions.

• Perform quality assurance on all campaigns

• Document and communicate potentially complex solutions to clients in a timely manner

• Tactfully relay technical information to a non-technical audience

• Organize and prioritize multiple projects and customer deadlines with minimal oversight

Ideal Qualifications: 

• Basic Knowledge of HTML language

• Knowledge of Microsoft Word, Excel and PowerPoint, Google Suite Apps

• Strong understanding of relational data, querying/filtering and segmentation

• Meet competing deadlines while demonstrating enthusiasm towards clients and team

• Consistently updates status in a production tracker and provides updates as needed Independently troubleshoot any issues or identify other resources who can assist when beyond own capabilities

• Manage support ticket/escalation as needed

What We Offer: 

• The competitive salary and benefits you’d expect!

• Generous time off (we call it Open Time Away) as well as paid holidays and a birthday benefit day off

• Retirement contributions 

• Employee-centric and supportive remote work environment with flexibility

• Support for life events including paid parental leave