As a Retention Marketing Manager, you will be the driving force behind high-performing email marketing strategies and automation for 15–17 clients. You will lead the charge as their retention expert, turning insights into powerful lifecycle campaigns that boost engagement, loyalty and revenue.
Working hand-in-hand with project managers, copywriters, designers and the sales team, you will bring bold, data-backed ideas to life. Your focus will be on continuously elevating client strategies and developing your team so that every campaign hits harder, performs better and delivers standout results.
KEY ACCOUNTABILITIES :
- Develop and execute email marketing strategies, including automation, segmentation, lifecycle targeting and predictive analytics aligned with client branding.
- Lead large-scale email campaigns end to end planning, QA testing, launching, measuring and optimizing performance.
- Collaborate with Design, Copywriting and Project Management teams to deliver campaigns on time, on brand, and within budget.
- Track, analyze and report weekly/monthly email KPIs, providing insights and improvement recommendations.
- Conduct client and team calls to present strategies, review performance and align on goals.
- Monitor competitor email programs to identify strategic opportunities and enhancements.
- Continuously improve internal processes, update training resources, and support knowledge sharing.
- Manage 5–7 direct reports, including coaching, performance discussions, and onboarding/training of new hires.
KPIs
- Client Satisfaction & Retention : High Client NPS and reduced churn.
- Financial & Service Growth : Meet team gross profit targets and drive service upsells.
- Quality & Process Compliance : Deliver high-quality, error-free work with strong process adherence.
- Project Timeliness : Complete all campaigns and projects on schedule.
- Team Engagement & Stability : Maintain low team attrition and strong Employee NPS.
KEY QUALIFICATIONS
- Bachelor’s degree and a strong passion for digital marketing.
- Hands-on experience with multiple ESPs (Campaign Monitor, MailChimp, ActiveCampaign, Drip, GetResponse, Retention Science, etc.); Klaviyo experience is a big plus.
- Comfortable managing multiple clients and fast-paced account work—agency experience is a bonus.
- Proven leadership experience with small to mid-sized teams; remote team management is a strong advantage.
- Highly creative, analytical, self-motivated and exceptionally detail-oriented.
ENJOY THESE BENEFITS
- Full-time Remote Work Setting
- Paid Time Off (30 days annually)
- Observance of Public Holidays
- Internet Allowance
- Health and Wellness Allowance
- Maternity and Paternity Benefit
- Loyalty Rewards
- Performance-based Incentives and Bonuses
- Outcome-focused Environment
GET IN TOUCH
We encourage you to stay connected with us and follow our social media pages for the latest updates and future job opportunities at Chronos Agency :
- YouTube
- Glassdoor
We would like to emphasize that all matters related to job openings are conducted exclusively through our official channels. We urge you to exercise caution with any unofficial or suspicious correspondence. If you have any concerns, please do not hesitate to reach out to us directly.
⚠️ BEWARE OF RECRUITMENT SCAMS! ⚠️
We have been made aware of scammers impersonating Chronos Agency recruiters, promising jobs in exchange for money. Please note that Chronos Agency never asks for payment at any stage of the hiring process. Official communication is only done via our verified job platforms.
If you receive any suspicious messages, do not engage and report them immediately. Stay vigilant and apply only through our official channels!
Top Skills
What We Do
Chronos Agency is a Lifecycle Marketing Agency helping high-growth DTC brands scale profits with Email, SMS, and Push Marketing. We're a global team of 80 that acts as an extension of your business to scale together
