OppFi is a tech-enabled, mission-driven specialty finance platform that broadens the reach of community banks to extend credit access to everyday Americans. Through best-in-class customer service, transparency, responsible lending, and financial inclusion, we support consumers, who are turned away by mainstream options, to build better financial health.
We are a team of caring, innovative, and inclusive individuals who thrive in being immersed in diverse talents, expertise, perspectives, and backgrounds. Our employees approach every new challenge with an unparalleled ability to see what could be rather than settle for what is. Our business principles guide us and create an open and collaborative culture where we improve 1% every day, and the best ideas always win! We welcome individuals who want to make an impact in the financial system by facilitating credit access, expanding financial inclusion, promoting financial health, and delivering exceptional customer service.
A few other fun facts about us. OppFi is one of the top consumer-rated financial platforms online, maintaining a 4.5/5.0-star rating on Trustpilot. We are a 2023 Crain’s Fast 50™ company and were named on Built In's 2024 Best Places to Work in Chicago.
Email Advocate
About the job:
As part of a dynamic and engaging team, the Email Advocate is responsible for emailing customers to answer questions about the loan application process. This includes providing status updates and reviewing or requesting additional documentation as needed. You will also provide information about our loan services, such as payoff quotes, schedule change requests, and ACH revocations.
In addition to direct customer interactions, you will process requests from partners and third parties, including law and debt consolidation firms. You will also handle inquiries and send requests to various departments for further review, such as credit disputes and complaints.
What you get to do:
- Build relationships with customers via electronic communication, primarily email.
- Highly responsive via our internal communication channels to ensure swift support to the various customer-facing teams, our customers, and other team members
- Identify and respond to customer questions, inquiries, concerns, and overall needs via our communications platform in a prompt manner
- Review and evaluate customer’s financial documents and research financial history
- Redirect customers correspondence to appropriate departments and teams when appropriate
- Collaborate with key internal stakeholders to process loan applications in an expedited fashion
- Assist Servicing/Collection Teams in various administrative tasks to assist in recovery and collections efforts
- Drive through excellent customer service at every step of the lending process.
- Meet or exceed daily metrics both personally and as a team unit
- Identify process bottlenecks and inefficiencies and suggest operational improvements
What you will bring to the team:
- 3+ years of previous experience in customer service with experience communicating with customers via electronic communications and email (preferred lending/finance industry)
- Demonstrated proficiency in standard business computer operations, internet applications, web browsers, G-suite, and various Windows-based software applications
- Excellent written communication and comprehension skills, with strong attention to detail and typing proficiency of 40-60 WPM
- Self-motivated with a goal-oriented mindset
- Demonstrate reliability by self-regulating to maintain regular and dependable attendance
- Adept critical thinker capable of efficiently managing multiple task assignments
- Exceptional time-management skills with a willingness to learn and adapt quickly to changing processes and technologies while meeting deadlines
- A team player who shares ideas and information to help the team meet objectives and thrive in a fast-paced environment.
- Ability to work independently in a distraction-free remote environment with reliable internet access
Reports to: Online Customer Service Manager
Job Level: Entry Level
Schedule:
- Mondays: 8am - 4pm CST
- Tuesdays - Fridays: 10am - 6pm CST
- Saturdays & Sundays: Off
Total Rewards and Benefits:
The starting base salary for this position is $18.87 per hour. The actual offer, reflecting the total compensation package and benefits, will be at the company’s sole discretion and determined by a myriad of factors including, but not limited to, years of experience, depth of experience, and other relevant business considerations. The total compensation package includes eligibility and potential for performance-based bonuses as well as equity grants dependent upon the role and job level.
OppFi offers a flexible, remote environment, 401(k) matching program, and generous paid time off. Other benefits include medical, dental, and vision coverage, and tuition reimbursement. There are also additional benefits, including DoorDash DashPass, Figo pet insurance, Rocket Lawyer, and access to LinkedIn Learning. OppFi also offers Fringe, which is a lifestyle benefits platform that allows employees to decide how to spend rewards from dozens of vendors like Uber, DoorDash, and UrbanSitter. #LI-Remote
EEO Statement:
OppFi is an equal opportunity employer and does not discriminate based on any actual or perceived legally recognized protected bases under local, state, federal law, or regulations. Our goal as a company is to build an equitable workplace that actively works to dismantle systems of oppression in our processes, procedures, and interactions. We aim to help our employees thrive where they work and beyond. Check out our Culture page here.
As part of OppFi’s commitment to providing equal opportunity to qualified individuals, OppFi will ensure that persons with disabilities are provided reasonable accommodation as defined by applicable laws and organizational policies. If reasonable accommodation is needed to participate in the job application or interview processes or job requirements, please contact our People Team at [email protected].
Pursuant to the requirements of the California Consumer Privacy Act, OppFi is providing the "OppFi California Employee Privacy Policy", which details the categories of personal information collected and your rights under the policy. If you are a California resident, please review the policy here: https://www.oppfi.com/careers/.
The information in this document is for general informational purposes only. It is not intended to be an all-inclusive list or description of the organization and its requirements for positions and employees. OppFi reserves the right to modify or change the information on this document at its discretion.
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What the Team is Saying
What We Do
OppFi is a leading financial technology platform that powers banks to help the everyday consumer gain access to credit. We facilitate safe, simple and more affordable credit access to the 60 million everyday Americans who currently lack traditional options while rebuilding their financial health. We have been an Inc. 5000 company for six straight years, a Deloitte’s Technology Fast 500™ for four consecutive years, and the seventh fastest-growing company in Chicagoland in 2021 as measured by Crain’s Chicago Business based on five-year growth rate. The company was also listed on the Forbes America 2021 list of America’s Best Startup Employers and the Built In’s 2022 Best Places to Work in Chicago, Best Perks and Benefits in Chicago, and Best Large Companies to Work For in Chicago. OppFi maintains an A+ rating from the Better Business Bureau (BBB) and maintains a 4.7/5 star rating with more than 21,000 online customer reviews, making it one of the top customer-rated financial platforms online.
Why Work With Us
We pride ourselves on a collaborative company culture that allows our team members to show up as themselves. OppFi offers competitive salaries and great benefits like 401(k) matching, learning and development opportunities, and employee-led communities. We value team members who dream big, speak their minds, and are ready to make a difference.
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OppFi Offices
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Employees work remotely.
OppFi is a remote-flexible workplace, meaning that team members have flexibility to work remotely and/or at the OppFi office depending on their role.
