Description
North Atlantic Industries is a leading provider of embedded electronic solutions, specializing in rugged embedded computing, power supplies and motion simulation and measurement technologies. Our products and services are used by the military, aerospace, and industrial markets, helping to advance technology and protect the free world.
NAI is proud to be recognized as a Top Workplace! Our culture is very collaborative. We have team building events, company picnics, special event days and an employee game room. Please visit our website at www.naii.com/careers to see more about what makes us a unique place to work.
Summary
The Electronics Applications Engineer II will provide customer technical support in both pre and post sales settings. In addition, the engineer effectively communicates product utilization challenges and customer-specific requirements to internal stakeholders.
The Electronics Application Engineer II will support North Atlantic Industries' products and will report to the AE Manager.
Requirements
- Provide pre & post sales product information, advice and technical assistance to prospects towards the goal of achieving new design wins.
- Via telephone and email correspondence with customer, understand project technical system requirements.
- Advise and participate with the prospect during customer test and evaluation activities.
- Work to develop a position as “first line” technical interface during the design-in process.
- Coordinate additional support activities and post-sales technical support with engineering departments.
- Ensure that documentation, necessary hardware and software revisions, specifications and test data and ancillary technical requests are provided on a timely basis in support of the design-in process.
- Determine product technical strengths and weaknesses vs. competition in design-in contests.
- Communicate internally, product challenges and customer specific requirements for the purpose of resolution.
- Candidates must be a U.S. Person, defined as either a U.S. citizen or a lawful permanent resident (Green Card holder), and must be able to provide appropriate documentation upon hire to verify this status. Please note that some positions involve sensitive customer contracts and require U.S. citizenship as a condition of employment.
Major Activities and Tasks
- Recommendation of specific products based upon the prospect’s application and environmental requirements.
- Identification of customer specific requirements and/or preferences as part of design-in selection.
- Consultation with prospects concerning the appropriate utilization of the company’s products.
- Participation in “troubleshooting” activities for the purpose of determining hardware and/or software problems which could inhibit successful design-in of the company’s products.
- Coordinate technical support for purposes of overcoming design-in difficulties.
- Become familiar with the company’s new products and ensure documentation is current.
- Generate technical design-in status reports.
- Document special customer requirements and/or application utilization needs.
- Attend training courses on new products.
- Inform the account sales person of any competitive information or product difficulties learned from prospects in the design-in process.
- Remain in contact with the customer to ensure continued technical satisfaction with the product(s) chosen for the specific project or program.
Qualifications and Education Requirements
- BSEE / BSET or a four year degree in a technical discipline required.
- Some knowledge of embedded Bus architectures (VME, CPCI, etc.), Processors and/or related products a plus.
- 3+ years of experience in a technical support role desired.
- Outstanding communication skills both verbally and written.
Preferred Skills
- Good organizational skills and strong time management skills.
- Ability to work independently toward focused goals.
- Familiarity with MS Office (Outlook, Word, Excel, PowerPoint)
North Atlantic Industries offers comprehensive and competitive packages including:
Benefits
- Medical, Dental, and Vision Insurance
- Company-provided Life and AD&D Insurance
- Voluntary Supplemental Life Insurance
- Long-term Disability Insurance
- Flexible Spending Accounts (FSA)
- Employee Assistance Program (EAP)
- 401(K) with company matching contributions
- Vacation, holidays, sick
- Employee tuition reimbursement
- Annual bonus eligibility
- Opportunities for learning and career development
- Hybrid Role. Must be able to work in Bohemia, NY for onsite days.
Work Schedule and Environment
- Monday to Friday, Day Shift
- Discretionary 9/80 Schedule
- Business casual dress code
NAI is proud to be an Equal Opportunity Employer. Read our full EEO/AAP statement.
Skills Required
- BSEE, BSET, or a four-year degree in a technical discipline
- U.S. Person status as a U.S. citizen or lawful permanent resident
- Ability to provide documentation verifying U.S. Person status upon hire
- Three or more years of experience in a technical support role
- Outstanding verbal and written communication skills
- Knowledge of embedded bus architectures such as VME or CPCI
- Familiarity with Microsoft Office, including Outlook, Word, Excel, and PowerPoint
- Ability to work onsite in Bohemia, New York, on hybrid workdays
What We Do
North Atlantic Industries (NAI) is an independent supplier of rugged commercial off-the-shelf embedded computing products and electronic systems. Its portfolio spans embedded computing, input/output, communications, measurement, simulation, power, and systems products built on its Configurable Open Systems Architecture. NAI serves industrial, commercial aerospace, and defense markets, with solutions used in mission-critical air, ground, naval, and other applications worldwide for demanding customers.
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