Welcome to a workplace where everyone passionately believes in one purpose!
Our company's commitment extends beyond tasks; it's about infusing every action with purpose. We are dedicated to bringing unparalleled passion and customer focus to every facet of our business, creating an environment where your contribution truly matters.
With 70 years of experience, we are the leading strategic partner, providing specialized solutions for airlines, airports, and enterprises across 21 countries throughout The Caribbean and Latin America.
At GCG, we believe the secret recipe for a perfect team blends talent, focus, and discipline. We seek these qualities in candidates eager to thrive in a diverse and multicultural environment.
Our comprehensive solutions include Sky Dining, Airport Dining, Aviation Support, and Culinary. With a team of over 5,500 highly skilled experts dedicated to excellence, we uphold the highest standards of quality and service. We are committed to elevating travel & culinary experiences for all our customer's journeys, becoming the top choice in the region.
Mantener un canal de comunicación efectivo con el cliente y dar
cumplimiento del servicio establecido.
a) Cumplir con las especificaciones exigidas por el cliente en cuanto al
servicio de alimentación según el contrato establecido en el punto.
b) Acompañar las reuniones solicitadas por el Cliente Externo y establecer
tiempos de respuesta ante sus solicitudes.
c) Ser el puente de comunicación entre el cliente externo y GCG
d) Dar cumplimiento y reportar los indicadores a los programas de
mejoramiento del canal de servicio al cliente.
e) Acompañar ante solicitudes del Cliente de nuevos productos o
presentaciones para buscar la mejor alternativa rentable.
f) Presentar y hacer seguimiento de los planes de acción generados por las
no conformidades presentadas en el desarrollo de la operación por parte
del cliente
Garantizar el mejoramiento continuo dentro de todo el proceso
productivo, desde la solicitud de materia hasta la venta efectiva.
a) Establecer procedimientos y formatos para el área de operaciones que
permitan una mejor gestión y estandarización de las actividades.
b) Sensibilizar al personal del punto y/o cargos sobre los nuevos procesos
establecidos.
Embark on a journey with us, where every day brings new opportunities for growth and success. If you thrive in a dynamic environment and want to be part of a team that celebrates achievements, come, be a part of our story. Your career adventure starts here!
Skills Required
- Experience in customer service or account management
- Ability to communicate effectively in a multicultural environment
- Knowledge of food service operations is a plus
What We Do
GCG is a leading strategic partner with 70 years of experience providing specialized solutions for airlines, airports, and enterprises. The company operates across 21 countries in the Caribbean and Latin America, boasting a robust workforce of over 5,000 skilled team members. GCG offers comprehensive solutions for various business needs, including Sky Dining, Airport Dining, Aviation Support, and Culinary services, all designed to provide personalized and elevated travel and culinary experiences. As a trusted partner, GCG is dedicated to enhancing the success of its clients and customers, positioning itself as the one-stop-shop for companies and organizations.
