EHR Technical Lead

Are you looking for an opportunity to work with some of the most impactful and dynamic technology in the call center space? Does the idea of getting to utilize your expertise and provide amazing value and knowledge to a plethora of companies sound like the next great step in your career? If you answered yes to either of those questions, there's good news for you. Acqueon is what you are looking for!

Here at Acqueon we are continuously innovating the way business is done in call centers. From our rich data platform to our intelligent workflows, Acqueon's revenue execution platform lets customer-centric brands orchestrate campaigns and proactively engage with consumers to maximize the potential of every customer conversation. Using voice, messaging, and email channels, Acqueon is trusted by over 200 clients across industries to increase sales, drive proactive service, improve collections, and develop loyalty. At our core, Acqueon is a customer-centric company with a burning desire (backed by a suite of awesome, AI-powered technology) to help businesses provide friction-free, delightful, and referral-worthy customer experiences.

Regardless of the amazing suite of platforms under our umbrella, Acqueon understands there will always be a need for intelligent and innovative people who will help shape the future of our technology and company. This is why we are looking for a Healthcare Solution Expert to be a trusted source of knowledge in the world of Healthcare for Acqueon and our customers. If you or someone you know are looking to be a part of a growing and innovative organization this is the opportunity for you. 

What we are looking for

We are looking for a mission-driven EHR Technical Lead to join our Professional services team, to play a crucial role in ensuring the effective solution design, implementation, maintenance, and optimization of Acqueon's products for our customers in the healthcare space. The ideal candidate will possess a deep understanding of healthcare processes, technology solutions, and regulatory requirements, and will work closely with cross functional teams to deliver tailored solutions to meet our clients’ unique needs.

Key Responsibilities:

• Consulting & Solution Development:
• Serve as the subject matter expert (SME) in healthcare, particularly in areas related to member and provider management, claims, billing, and healthcare delivery, including expertise in Epic and / or other EHR systems.
• Develop tailored industry solutions by leveraging in-depth knowledge of healthcare processes, regulatory requirements, and technology systems.
• Collaborate with clients to understand their business challenges, diagnose problems, and propose innovative solutions.
• Provide training and educational materials to Acqueon teams on how to most effectively work with EPIC systems, ensuring proper documentation and compliance.
• Manage Acqueon applications in EPIC Vendor Services/Show Room portal and configure client IDs for various health systems.
• Accurately document technical issues, escalations, and customer interactions related to Acqueon's healthcare customers.
• Collaborate closely with product development teams to integrate Acqueon products with EPIC EHR systems using EPIC APIs.
• Implementation Support:
• Work with internal teams to guide the successful implementation of solutions for healthcare clients.
• Provide best practices and recommendations to ensure effective system configuration and integration, while maintaining Acqueon Implementation Guides.
• Support project management teams in delivering high-quality healthcare solutions on time and within scope.
• Assist in Implementing, troubleshooting, and supporting Acqueon contact center software solutions in a wide array of EPIC / EHR customer environments.

As an EHR Technical Lead in Acqueon you will need

• Bachelor's degree in healthcare informatics, health information management, computer science, or a related field.
• 5+ years of experience working with EPIC system integrations and EPIC modules like Cadence, Prelude, and Cheers in a clinical setting and with demonstrated expertise in EPIC EHR customization and support.
• Knowledge of how outbound campaign management works using the Epic Appointment Desk and Cheers module as well as basic understanding of EPIC CTI (Computer Telephonic Integration) module.
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and communicate technical concepts to non-technical and technical stakeholders.
• Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues and drive resolution.
• Project management experience, with demonstrated ability to manage multiple projects simultaneously and lead discovery and EPIC Technical kick off meetings to deliver results within established timelines.
• Understanding of EPIC API cost model by the EPIC API Groups and Tiers.
• Proficiency with both public and private EPIC APIs.
• Familiarity with EPIC InterConnect/Web Services configurations and administration.
• Understanding of EPIC data model, Clarity, and Caboodle/Kit data extraction processes.
• Experience working with healthcare date exchange standards & protocols such as HIPAA, Health Level Seven (HL7) protocols, FHIR (Fast Healthcare Interoperability Resources) standards, and APIs to integrate EHR systems with other platforms.
• Ability to adapt to a fast-paced and evolving SaaS environment, with a commitment to continuous learning and professional development.
• Certifications such as Certified Professional in Healthcare Information and Management Systems (CPHIMS) or Certified Electronic Health Records Specialist (CEHRS) preferred.

This is an excellent opportunity for those seeking to continue to build upon their existing skills. The right individual will be self-motivated and a creative problem solver. You should possess the ability to seek out the correct information efficiently through individual efforts and with the team. By joining the Acqueon team, you can enjoy the benefits of working for one of the industry’s fastest growing and highly respected technology companies. If you, or someone you know, would be a great fit for us we would love to hear from you today! Use the form to apply today or submit your resume.