EFC/DC Systems Administrator

Role Specific Information

Serve as in house technical contact for all E-Fulfillment Center production applications. Coordinate Wave Planning activities, oversee system problem resolution, system enhancements and system maintenance for all shifts/time periods.
Do you love to. . . multi-task on multiple project demands?
Are you energized by. . .working in a fast paced environment?
Do you enjoy. . .solving complex technical problems and issues?

Job Description

ACCOUNTABILITIES

• COORDINATE/MANAGE SOFTWARE CONFIGURATION USED IN DAILY OPERATIONS OF THE E-FULFILLMENT CENTERS

  • Coordinate and execute user acceptance testing for coding modifications and enhancements

  • Partner with IT, Engineering, WM and MHE vendors on the development of system enhancements

  • Communicate system changes and testing with operations

  • Actively support in developing, documenting and implementing test scripts and process maps on a continual basis

  • Lead/participate in various projects aimed to improve productivity, efficiency, functionality and/or user experience

• LEAD PLANNING OPERATION ACTIVITIES

  • Coordinate wave planning activities to drive maximum throughput and efficiency

  • Communicate production planning targets to the operations management team

• CONDUCT ROUTINE AND AD HOC ANALYSIS

  • Maintain all scheduled reporting items to validate accuracy of output data for PM Reports

  • Develop, implement, and standardize data management, collection and reporting

  • Coordinate and develop executive level reports to assess key performance indicators

  • Facilitate data collection and dissemination, multi-dimensional analysis, data mining and statistical analysis

  • Develop ad hoc queries in SQL for issue resolution and/or forecasting
     

• CONDUCT PROBLEM SOLVING TO SUPPORT APPLICATION MAINTENANCE AND UPTIME AVAILABILITY

  • Conduct initial trouble shooting and resolution for WM, LM, PM and MHE issues and assign criticality

  • Maintain business partnerships with shipping carriers and ensuring vendor compliance of shipping labels and manifests

  • Ensure most cost efficient carriers are selected while maintaining expected fulfillment times

  • Maintain cycle count configurations and ensure all parameters are being met

  • Create active and reserve pick locations within the EFC

  • Coach Wave Planners and relevant management on new systems and processes

QUALIFICATIONS

PREFERRED

• 1-2 years of experience with operations and operational support systems (WMS,WCS, LMS, etc)

• 1-2 years Automated MHE experience and SQL experience

• Bachelor's Degree or equivalent experience

• Effective verbal and written communication skills

• Ability to work as part of a team and interact effectively with others

• Works well under pressure and works as a team for the achievement of customer satisfaction

• Works under general supervision but is expected to use knowledge and experience to provide quality support to the user community