The Role
Administer and support EEOC enterprise systems across Azure, Active Directory, Microsoft 365, Windows, networks, applications, and mobile devices. Perform advanced incident troubleshooting, root-cause analysis, software deployment, patching, automation, migration support, system hardening, vulnerability remediation, backup and recovery. Document incidents, coordinate with technical teams and vendors, and maintain compliance with ITIL, NIST, security, privacy, and USGCB requirements. This is an onsite Washington, DC role requiring Public Trust eligibility.
Summary Generated by Built In
cFocus Software seeks a System Administrator to join our program supporting the Equal Employment Opportunity Commission (EEOC). This position is onsite in Washington, DC. This position requires a Public Trust or the ability to obtain a public trust clearance.
Qualifications:
Duties:
Qualifications:
- Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field; in lieu of a degree, a minimum of ten years of relevant professional experience.
- Demonstrated ability to perform enterprise systems administration and advanced technical support in a Microsoft-based environment.
- Hands-on knowledge of Azure, Active Directory, Microsoft 365, Windows operating systems, PowerShell automation, software deployment, patching, network troubleshooting, and workstation security.
- Ability to conduct root-cause analysis, recognize broader system impacts, and prepare clear, complete, technically accurate incident documentation.
- Strong working knowledge of network protocols, firewalls, access controls, system hardening, vulnerability remediation, endpoint security, backup, and recovery practices.
- Ability to support enterprise applications across current, legacy, and evolving versions and to learn EEOC-specific tools and procedures.
- Professional command of the English language and the ability to communicate effectively with end users, technical teams, business stakeholders, vendors, and Government management.
- Ability to work on-site at EEOC Headquarters during the required operating window and perform occasional approved local or domestic travel or weekend support, as needed.
- Must currently possess or be able to favorably complete the required five-year employment background investigation for a Public Trust position, normally initiated through Standard Form 85P, and meet applicable OPM suitability standards.
Duties:
- Provide advanced end-user and business-functional support for incidents that cannot be resolved through Tier 1 or Tier 2 support.
- Review and validate escalations; perform advanced troubleshooting and root-cause analysis; determine whether issues are isolated or system-wide.
- Classify incidents, analyze related tickets and historical trends, and document technical findings, business impact, approvals, resolution, and closure details in the service ticketing system.
- Administer Microsoft Azure, Active Directory, and Microsoft 365, including user accounts, group policies, permissions, access controls, SharePoint, OneDrive, Teams, and Power Apps.
- Maintain and improve automation and continuous build, integration, and deployment infrastructure across multiple environments using PowerShell and other approved utilities.
- Monitor network performance; troubleshoot connectivity; support network protocols, firewalls, infrastructure, and network security requirements.
- Install, update, patch, configure, test, integrate, and troubleshoot enterprise applications across the EEOC network.
- Support the EEOC Windows 11 migration, including planning, application compatibility testing, configuration, administration, deployment, troubleshooting, documentation, and consultation.
- Maintain operating systems and workstation configurations in accordance with United States Government Configuration Baseline (USGCB) requirements.
- Implement workstation security policies, monitor threats, apply system-hardening procedures, and complete approved vulnerability remediation actions within established timelines.
- Coordinate with EEOC security operations personnel to perform desktop virus scans, remediate infected systems, and conduct approved desktop data recovery and backup activities.
- Configure and manage mobile devices and provide technical support for Microsoft products, hardware, software, user accounts, and connectivity issues.
- Install and remove user applications; relocate and configure computers; securely wipe hard drives; complete inventory documentation; and prepare equipment for approved reuse or storage.
- Write and test software installation scripts and resolve application configuration, integration, and deployment issues.
- Provide comprehensive administration, maintenance, troubleshooting, configuration, integration, and sustainment support for current, legacy, upgraded, and newly introduced EEOC software and technologies.
- Coordinate with functional analysts, technical teams, business process owners, vendors, and EEOC management to resolve complex incidents and restore service.
- Follow ITIL-aligned incident, problem, change, and service-management practices and comply with applicable EEOC, NIST, privacy, security, and Section 508 requirements.
- Maintain current technical knowledge and complete required training to support EEOC's evolving enterprise environment.
Skills Required
- Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field, or at least ten years of relevant professional experience in lieu of a degree.
- Demonstrated enterprise systems administration and advanced technical support experience in a Microsoft-based environment.
- Hands-on knowledge of Azure, Active Directory, Microsoft 365, Windows operating systems, PowerShell automation, software deployment, patching, network troubleshooting, and workstation security.
- Experience with root-cause analysis, system-impact assessment, and technically accurate incident documentation.
- Strong knowledge of network protocols, firewalls, access controls, system hardening, vulnerability remediation, endpoint security, backup, and recovery practices.
- Ability to support current, legacy, and evolving enterprise applications and learn organization-specific tools and procedures.
- Professional command of English and effective communication with end users, technical teams, stakeholders, vendors, and government management.
- Ability to work onsite at EEOC Headquarters during the required operating window and provide occasional local or domestic travel or weekend support as needed.
- Must possess or be able to favorably complete a five-year employment background investigation for a Public Trust position and meet applicable OPM suitability standards.
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The Company
What We Do
Established in 2006, cFocus Software automates FedRAMP compliance and develops government chatbots for the Azure Government Cloud, Office 365, and SharePoint. cFocus Software is the exclusive vendor of ATO (Authority To Operate) as a Service™, which automates FedRAMP compliance for the Azure Government Cloud and Office 365. Contact Us for a demo of ATO as a Service™ or a FREE government chatbot proof of concept project today!
