*This position is contingent upon contract award*
Job purpose
The Education Technology Analyst provides technical expertise, content-development support, account administration, training, and issue management for the CDET Learning Support System and DPME programs.
Duties and responsibilities
- Provide technical expertise for using and managing the CDET LSS.
- Work with tier 1 support personnel and management to refine tier 1 technical support strategies.
- Coordinate with and train tier 1 support personnel.
- Produce multimedia educational course content.
- Establish requested student and instructor LMS MOODLE accounts and courses.
- Develop and deliver training materials (tutorials) on educational technology to instructors, course directors, RDs, chief instructors and staff electronically.
- Recommend technical solutions to adapt course distribution and content delivery to diverse user populations and technical environments.
- Develop graphics, user interfaces, HTML5 animations, databases, technical procedure documentation, videos, documents, spreadsheets and audio files for instructional use in multiple formats.
- Establish course organization, database management and design.
- Conduct research and development of new system features.
- Coordinate with course developers to aid with technical aspects regarding development of courses within the LMS MOODLE.
- Act as point of contact for submitting trouble tickets and managing technical issues such as bug fixes, upgrades and routine maintenance downtime with the LMS.
- Convert assessments for electronic delivery via the LMS and government assessment tool.
Qualifications
- Moodle Administrator Certification (or equivalent LMS certification).
- A Bachelor's degree and six (6) additional years' experience, may be substituted if the professional lacks a Master's degree.
Education
- Bachelor's degree.
- Master's degree strongly desired.
Years of Relative Work Experience:
- Five (5) years of experience supporting learning management systems, educational technologies, or instructional technology programs.
- Experience implementing or administering LMS platforms.
- Experience providing technical support to instructors, curriculum developers, or faculty.
Clearance:
- Minimum Tier 1 background investigation and Government-access eligibility are required; an active Secret clearance is required before supporting classified events or tasks.
Skills Required
- Moodle Administrator Certification or equivalent LMS certification
- Bachelor’s degree
- Master’s degree
- Five years of experience supporting learning management systems, educational technologies, or instructional technology programs
- Experience implementing or administering LMS platforms
- Experience providing technical support to instructors, curriculum developers, or faculty
- Minimum Tier 1 background investigation and government-access eligibility
- Active Secret clearance before supporting classified events or tasks
What We Do
Web Business Solutions, Inc. (WBSI) is a Service-Disabled Veteran-Owned Small Business headquartered in Fredericksburg, Virginia. It supports federal and Department of Defense customers through training and education, wargaming, command-and-control systems support, cybersecurity, mission assurance, systems engineering, software and database development, and weapons maintenance. Its mission is to deliver quality, value-driven training, technical, and operational support to help government customers succeed.
