*This position is contingent upon contract award*
Job purpose
The Education Technology Specialist provides technical expertise and operational support for the CDET Learning Support System, including account and course administration, training, multimedia content, technical issue management, assessment conversion, and performance reporting.
Duties and responsibilities
- Provide technical expertise for using and managing the CDET LSS and inform curriculum developers of available features.
- Work with tier 1 support personnel and management to refine tier 1 technical support strategies.
- Produce multimedia educational course content.
- Establish requested student and instructor LSS accounts and courses.
- Develop and deliver training materials (tutorials) on educational technology to instructors, course directors, RDs, chief instructors and staff electronically.
- Recommend technical solutions to adapt course distribution and content delivery to diverse user populations and technical environments.
- Develop graphics, user interfaces, HTML5 animations, databases, technical procedure documentation, videos, documents, spreadsheets and audio files for instructional use in multiple formats.
- Conduct research and development of new system features.
- Coordinate with course developers to aid with technical aspects regarding development of courses within the LSS.
- Act as point of contact for submitting trouble tickets and managing technical issues such as bug fixes, upgrades and routine maintenance downtime with the LSS.
- Convert assessments for electronic delivery via the LSS and government assessment tool.
- Provide reports detailing student performance and/or item analysis on test questions and assignments.
Qualifications
- Demonstrated ability to support learning management systems, develop instructional technology products, train users, and coordinate technical issue resolution.
Education
- Bachelor's degree in related field.
Years of Relative Work Experience:
- Three (3) years of experience supporting Learning Management Systems (LMS), educational technology platforms, or enterprise learning systems.
Clearance:
- Minimum Tier 1 background investigation and Government-access eligibility are required; an active Secret clearance is required before supporting classified events or tasks.
Skills Required
- Bachelor's degree in a related field
- Three years of experience supporting Learning Management Systems, educational technology platforms, or enterprise learning systems
- Demonstrated ability to support learning management systems
- Demonstrated ability to develop instructional technology products
- Demonstrated ability to train users
- Demonstrated ability to coordinate technical issue resolution
- Minimum Tier 1 background investigation and government-access eligibility
- Active Secret clearance before supporting classified events or tasks
What We Do
Web Business Solutions, Inc. (WBSI) is a Service-Disabled Veteran-Owned Small Business headquartered in Fredericksburg, Virginia. It supports federal and Department of Defense customers through training and education, wargaming, command-and-control systems support, cybersecurity, mission assurance, systems engineering, software and database development, and weapons maintenance. Its mission is to deliver quality, value-driven training, technical, and operational support to help government customers succeed.
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