Editorial Operations Specialist

GoodRx is the leading prescription savings platform in the U.S. Trusted by more than 25 million consumers and 750,000 healthcare professionals annually, GoodRx provides access to savings and affordability options for generic and brand-name medications at more than 70,000 pharmacies nationwide, as well as comprehensive healthcare research and information. Since 2011, GoodRx has helped consumers save nearly $75 billion on the cost of their prescriptions.
Our goal is to help Americans find convenient and affordable healthcare. We offer solutions for consumers, employers, health plans, and anyone else who shares our desire to provide affordable prescriptions to all Americans.
About the role
We are looking for a detail-oriented and technically adept Editorial Operations Specialist who is passionate about supporting processes that help teams produce best-in-class content at scale. This role is crucial in helping to execute day-to-day operations that ensure the smooth production and publication of content across multiple teams at GoodRx Health. This role will report to the Manager, Editorial Operations and work closely with content creators, editors, producers, designers, and SEOs in implementing existing and new standard operating procedures. The ideal candidate is hands-on, organized, and eager to contribute to optimizing processes.
In this role, you will assist in maintaining and streamlining content workflows, ensuring that editorial projects are completed on time, and support the technical setup of systems, internal team documentation, and reporting on how the team is tracking towards goals and allocating resources. In addition to supporting day-to-day operations, you will also manage onboarding processes for new hires and support editorial staff with auxiliary projects like community outreach and content moderation.
Responsibilities:

• Support the GoodRx Health editorial function by implementing operating procedures related to publishing, freelancer management, design, SEO, and Sales.
• Run basic performance analyses to identify where bottlenecks in production may occur and suggest possible optimizations.
• Prepare reports and presentations that provide insights into content production progress, workload distribution, and efficiency improvements.
• Assist in setting up, updating, and maintaining project management tools, ensuring efficient incorporation into editorial workflows and compliance with IT, HR, and Finance policies.
• Support day-to-day content production and governance initiatives by observing and checking in on various teams, responding to potential blocks, and providing operational assistance, as needed, to meet team goals.
• Maintain editorial documentation (SOPs, style guides, editorial resources) to ensure accurate and consistent references for our internal and external staff.
• Support onboarding of new staff, interns, and freelancers by preparing system access, workflow training materials, and documentation needed for smooth integration into the team.
• Assist with oversight of our editorial internship program, including recruiting, onboarding, day-to-day management, and supporting the professional development of our interns.
• Collaborate with our patient stories and drug info teams to manage community outreach and content moderation.
• Stay up to date with industry trends, emerging technologies like AI, and best practices in project management and content creation and incorporate relevant strategies into our editorial operations.

Skills & Qualifications:

• 2+ years of relevant experience in editorial operations, project coordination, or a similar role, and a college degree.
• Experience with project management tools like Asana, Airtable, or similar platforms.
• Strong organizational skills and a proven ability to gather structured feedback and execute on detail-oriented tasks.
• Demonstrated data analysis and reporting skills.
• Proven ability to assess priorities, manage multiple tasks and timelines, and adapt in a fast-paced, high-growth environment to improve processes and drive impact.
• Excellent written and verbal communication skills to effectively interact and build strong, collaborative relationships with cross-functional teams.
• A self-starter who enjoys problem-solving and finding solutions to improve processes.
• Hands-on experience with content publishing platforms (content management systems) and tools.
• Familiarity with SEO and health publishing preferred.

All GoodRx employees are responsible for reviewing and complying with all Company safety and security policies and procedures, being vigilant and observant of potential security threats (including phishing attempts) and proactively communicating with the Security Team to raise any concerns.
At GoodRx, pay ranges are determined based on work locations and may vary based on where the successful candidate is hired. The pay ranges below are shown as a guideline, and the successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, and other relevant business and organizational factors. These pay zones may be modified in the future. Please contact your recruiter for additional information.
San Francisco and Seattle Offices:
$77,000.00 - $122,000.00
New York Office:
$70,000.00 - $112,000.00
Santa Monica Office:
$64,000.00 - $102,000.00
Other Office Locations:
$58,000.00 - $92,000.00
GoodRx also offers additional compensation programs such as annual cash bonuses and annual equity grants for most positions as well as generous benefits. Our great benefits offerings include medical, dental, and vision insurance, 401(k) with a company match, an ESPP, unlimited vacation, 13 paid holidays, and 72 hours of sick leave. GoodRx also offers additional benefits like mental wellness and financial wellness programs, fertility benefits, generous parental leave, pet insurance, supplemental life insurance for you and your dependents, company-paid short-term and long-term disability, and more!
We're committed to growing and empowering a more inclusive community within our company and industry. That's why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has a seat at the table and the tools, resources, and opportunities to excel.
With that said, research shows that women and other underrepresented groups apply only if they meet 100% of the criteria. GoodRx is committed to leveling the playing field, and we encourage women, people of color, those in the LGBTQ+ communities, individuals with disabilities, and Veterans to apply for positions even if they don't necessarily check every box outlined in the job description. Please still get in touch - we'd love to connect and see if you could be good for the role!
GoodRx is committed to providing reasonable accommodations for candidates with disabilities during our recruiting process. If you need any assistance or accommodations due to a disability, please reach out to us at [email protected] .
GoodRx is America's healthcare marketplace. The company offers the most comprehensive and accurate resource for affordable prescription medications in the U.S., gathering pricing information from thousands of pharmacies coast to coast, as well as a tele-health marketplace for online doctor visits and lab tests. Since 2011, Americans with and without health insurance have saved $60 billion using GoodRx and million consumers visit goodrx.com each month to find discounts and information related to their healthcare. GoodRx is the #1 most downloaded medical app on the iOS and Android app stores. For more information, visit www.goodrx.com .