Role Overview
We’re looking for a customer-obsessed Ecosystem Success Manager (CSM) to ensure organizations achieve maximum value from DoraHacks and BUIDL AI products. You’ll be the trusted partner guiding customers through onboarding, adoption and long-term success, helping them unlock the full potential of DoraHacks’ hackathon and open innovation ecosystem.
Your mission is to build strong relationships, drive product adoption and hit customer success KPIs by making sure every client’s journey with DoraHacks is smooth, impactful and results driven.
What You’ll Do
Onboard with Impact: Lead organizations through seamless onboarding to DoraHacks and BUIDL AI products, setting them up for long-term success
Guide the Journey: Design and execute the Ideal Customer Journey, ensuring clients achieve their outcomes at each stage
Drive Adoption: Proactively engage customers to deepen their use of DoraHacks’ hackathon, funding and governance infrastructure
Identify Needs & Match Solutions: Understand customer goals, map pain points and align DoraHacks’ products to solve real challenges
Collect & Relay Feedback: Capture insights directly from customers and deliver structured feedback to sales, product and leadership
Collaborate Cross-Functionally: Partner with the sales team on renewals/expansions and with the product team on roadmap alignment
Own Success Metrics: Monitor usage, adoption, retention and satisfaction metrics—hitting customer success KPIs consistently
What We’re Looking For
3+ years of experience in SaaS / AI / enterprise software Customer Success, Account Management or Client Services.
Strong track record of onboarding and guiding customers through the adoption journey
Excellent communication and relationship-building skills with both technical and non-technical stakeholders
Organised, data-driven and comfortable working toward defined KPIs
Ability to translate customer feedback into actionable insights for product and sales
Nice to Have
Experience with Web3, DAO tooling or open-source developer communities is a plus, but not a mandatory requirement
Familiarity with CRM and Customer Success platforms
Background in scaling customer success processes at high-growth companies
What We Offer
Competitive base salary + performance incentives tied to customer outcomes
A high-impact role shaping how organizations succeed with DoraHacks and BUIDL AI products
The opportunity to work with leading technology companies, ecosystems and innovation programs worldwide
Globally distributed team with flexible working hours
Career growth in a dynamic and intensive environment
Top Skills
What We Do
Founded in 2014, DoraHacks is a global leading hacker organization that acts as a bridge, connecting hackers to enterprise challenges and entrepreneurial ideas. DoraHacks has reached over 300,000 hackers worldwide, and hosted 100+ hackathons in 15 cities, spanning 8 countries with more than 400 partners.
DoraHacks has launched DoraHacks HackHub in 2019, which is an online platform that brings together global talents, including developers, technology practitioners, and entrepreneurs. The hub allows hackers to create a profile, communicate and collaborate with other hackers online from around the world, and participate in web-based hacks or competitions. Successful hackers are able to grow reputation, be rewarded with badges or credits, and have the opportunity to win prizes from global enterprise partners. Additionally, hackers will have a track record of their work and projects to show for their efforts.
