Ecosystem Coordinator (Tshwane & Ekurhuleni)

Would you enjoy working closely with different actors in the Tiko ecosystem to help solve any issues or answer any questions that they may have? Continue reading to find out more about our Ecosystem Coordinator role in South Africa! 

About Tiko

Tiko is a high-growth, award-winning African nonprofit on a mission to radically transform healthcare access. Recognized as an Audacious Project awardee and one of the fastest-growing NGOs in the sector, we are committed to strengthening the potential and resilience of adolescent girls across Africa. We address the “Triple Threat” of unintended pregnancy, HIV infection, and sexual and gender-based violence by building local health ecosystems that provide stigma-free, no-cost, quality-assured services.

Our model brings together key local actors: community-based organizations (CBO) with peer mobilisers who act as health companions to girls; public and private health clinics that deliver care; and retail partners that redeem Tiko Miles -our behaviour-change incentive programme that rewards service uptake and feedback.

We invest in partners by strengthening CBO capacity, training frontline workers and providers, supporting clinic quality improvement, and compensating partners based on performance. Our technology platform connects all actors by enabling referrals, verifying service delivery, facilitating payments, and generating real-time data.

Tiko operates in six countries: Kenya, Ethiopia, Uganda, Burkina Faso, South Africa, and Nigeria, with additional offices in Portugal, the Netherlands, and the United Kingdom. For a clear overview of our work, we recommend watching this short video.

Globally, our team consists of +250 enthusiastic, international colleagues. Whether you are working from our biggest office in Nairobi, the fast-growing office in South Africa, or from home, our people are young, and our culture is global and dynamic. Our work environment is fast-paced, informal, and friendly.
We are hiring 2x Ecosystem Coordinators with proven experience working within the Ekurhuleni and Tshwane ecosystems.

The Job

The Ecosystem Coordinator will work closely with all actors across Tiko Ecosystems to tackle any first-line non-technical questions they may have. You and your team will also visit ecosystems across the district to do regular in-person checkups with actors.
You'll also be responsible for:

• Responding to questions asked by actors across ecosystems via phone, internet and other sources. You'll solve any issues within your capabilities and escalate any other issues to the right internal team. 
• Ensuring that branding has been done correctly at each actor, and providing support where you identify compliance issues.
• Coordinating activities with other field teams to ensure work runs smoothly and effectively. 
• Identifying, preventing and responding to, and mitigating any kind of fraud in any ecosystem that you work in. This will involve flagging and reporting any suspicious activity or breaches of our code of conduct and standard operating procedures. 
• Mapping and setting up new Tiko ecosystems and finding and contracting all new actors 

About you

You are tech-savvy and proficient in mobile, messaging and the use of applications. You have brilliant interpersonal skills and can work well in a team. You're a problem solver, who has the ability to innovate and improve the way that work is done. 

Requirements

• You are currently based in Ekurhuleni or Tshwane (mandatory).
  
• A degree or relevant working experience in a similar field.
• Experience in Mental Health, HIV, and Sexual Reproductive Health (SRH) programming, whether in clinical or program settings.
• 3 - 4 years of working experience in a similar area.
• Salesforce experience is a plus.
• You are approachable and work well in a team.
  
• You are fluent in English (mandatory) and another local language

Compensation & Benefits

The gross salary range per month for this position is R40,158 - R50,197. Your final salary will be determined based on your experience and alignment with your future colleagues.

In addition to your monthly salary, we offer you:

• Medical insurance with Discovery
  
• Retirement fund - 5% of gross is paid by Tiko
  
• Accident / Life insurance with Momentum
  
• Communting allowance - R250 per month
• Airtime / internet for work purposes - R750 per month
• A personal development budget of €500 per year to invest in your professional growth 
• Unlimited holiday days to use as you see fit - just coordinate with your team and take the time you need to recharge.
• The opportunity to shape a growing, impactful product and leave your mark on how we work
• A culture built on trust - we believe you’ll do your best without the need for unnecessary rules or micromanagement

The Details

Interested? Click Apply for This Job! Want more information? Check out our website Tiko – Do more with Tiko. We only accept applications through the apply links, not by email.

Important Recruitment Fraud Alert
Please be aware that Tiko maintains a professional and ethical recruitment process.

• Zero Fees: We do not charge candidates any fees for applications, interviews, or processing at any stage of the hiring journey.
• Fraud Prevention: If you receive a request for money, bank details, or "onboarding equipment" payments from someone claiming to represent us, this is not a legitimate request.
• Official Channels: We only communicate through our verified company email domain (@tiko.org).

If you are approached by anyone asking for payment in our name, please ignore the request.

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Tiko prioritizes integrity in our workplace and respects your privacy.
Tiko is committed to preventing any type of unwanted behaviour by its employees at work, including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct. This is why we will do reference and background screening checks on successful candidates before hiring. Tiko also participates in the Inter Agency Misconduct Disclosure Scheme. As part of this scheme, we will request information from your previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during your employment, or incidents under investigation when you left employment. By applying for this position, you confirm you have read and understood these recruitment procedures.
We value your privacy and understand the importance of safeguarding your personal data. We invite you to review our privacy notice for the recruitment process to understand how we collect, use, and protect your personal data during the recruitment process. Click here to view the document. By applying for this position, you acknowledge that you have read and understood our privacy notice.