Ecommerce Technical Operations Specialist

Want to help us bring happiness to the world? Want to join an ambitious and fast growing global biscuits and confectionery business investing heavily in iconic global brands, infrastructure and people? Then this is the place for you.

As proud bakers and chocolatiers and custodians of iconic global brands, we don’t compromise on the quality of ingredients in our products or on the people we hire. We are looking for entrepreneurial spirits who share our passion for bringing happiness to our consumers and who embody our Winning Traits.

To succeed at pladis you need to be purpose-led, resilient and positive to succeed here because we expect pace and agility, we insist on collaboration and demand accountability. If that is your thing, then pladis offers global ambition, a clear Vision and roadmap for success, challenge, and unrivalled opportunities to learn and make an impact

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PURPOSE:

The Ecommerce Tech Ops Specialist will support in the day-to-day site maintenance and operations of our Godiva.com North America website, on both desktop and mobile.  This role will be responsible for supporting cross-functional partners in trouble shooting, site enhancements, and overall monitoring of the sites

KEY ACCOUNTABILITIES AND DELIVERABLES:

• Act as the first-level support for website issues identified by customer service and internal stakeholders.

• Understand and train users in the use of Shopify. 

• Be able to learn new technologies quickly, then turn around and teach internal users.

• Provide user access and basic administration of our various web tools.

• Accept feedback on the platform and create tickets and requirements that articulate what needs to be created. 

• Triage Customer Service issues, attempting to reproduce and document before sending to the development team.

• Collaborate with project team members and key stakeholders to scope out projects, assist with requirements definition, specifications, vendor selection, design, and timelines for key initiatives.

• Help manage 3rd party solutions, key tools and processes such as content management, code repository and tag management.

• Field technical requests, assess scope and prioritize action items.

• Work with-in house security team to ensure the site is secure and manage performance and load time of the website.

• Document related processes, technical integrations, and website data flows.

• Understanding of middleware concepts dataflow

• Provide feedback into the development team on fixes needed

• Provide monitoring and reporting on site speed and trending.

• Provide insights into the “right way” to run the site more efficiently and effectively. 

• Provide ADA expertise and provide accessibility guidance to internal team as well as development agencies.

• Support site merchandisers, merchandisers, marketing teams, customer service, Supply Chain and other internal teams.

SKILLS AND EXPERIENCE REQUIRED:

• Knowledge of one or more of the following 3rd party solutions is a plus: Bazaarvoice, GA4, SnapLogic, D365 F&O.

• Ability to Communicate with technical team members such as developers and non-technical business owners

• Have an analytical mind and be a creative problem solver

• Have a working knowledge of HTML and CSS to provide troubleshooting to business users

• Strong Technical background

• Ability to communicate complex processes in clear, non-technical terms so all business partners and stakeholders 

• Be proactive and team-oriented with the ability to work across functions and levels

• Proven ability to multitask, prioritize and project-manage in a fast-paced, team-based environment.

• Basic working knowledge of critical ecommerce concepts such as: Site Merchandising, SEO, Marketing Funnels, CMS, Site Speed Considerations, DNS, AB testing, merchandising, inventory, OMS, ADA, promotions, campaigns, analytics.

QUALIFICATIONS REQUIRED:

•  Possess a BS; preferably in Information Sciences, MIS or similar field

• 3-4 Years ecommerce experience

• Must have Shopify and/or prior content management system experience 

PERSONAL ATTRIBUTES REQUIRED:

• Attention to detail

• Flexibility and adaptability

• Ability to work independently and collaboratively

ADDITIONAL JOB DETAILS:

Base starting rate $32.00/hr. The base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. In addition to competitive base pay, this role includes a comprehensive benefits package designed to support your health, well-being, and financial security

pladis is an Equal Opportunity Employer, committed to hiring a diverse workforce. All openings will be filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion or any other classification protected by law.

We operate a strict Preferred Supplier List. If you are a recruitment agency and wish to submit candidate to be considered for this vacancy, you must have agreed to, and signed, our terms of business.
We will not accept CVs from any other sources other than those currently on our PSL. We will not pay a fee for any candidate that has not been represented by a provider on our PSL.