We are looking for a Product Projects Assistant to join our eCommerce UK Trading team. Based from NEXT head office in Enderby, Leicester offering a competitive salary range and great benefits!
The Role:
The UK Trading team is the energy behind our online sales across all departments. We focus on optimising product launches and strategic promotions to ensure our brand continues to evolve and reach over 8 million customers worldwide.
As a Product Projects Assistant, you will drive key projects focused on improving the onsite customer experience. Focusing primarily on product onboarding, Product Description Page (PDP) and the shopping bag, you will act as the technical expert for this stream, ensuring development backlogs are commercially prioritised to deliver a first class customer journey and maximise funnel conversion.
What You'll Take On:
- Understand the customer journey and key funnel metrics to optimise site conversion from how products first appear on the site through to the shopping bag.
- Support the development roadmap by coordinating testing, attending project meetings, demonstrating new features and sharing information updates with the wider business.
- Formulate and put forward new testing ideas, managing the backlog to continuously improve overall site performance and commercial results.
- Monitor competitors and user behavior to generate innovative ideas for the product experience, assisting with technical scoping requirements.
- Flag, track and resolve live site functionality issues promptly, collaborating with support teams and escalating obstacles when necessary.
- Partner collaboratively across internal teams, including eCommerce Data, Developments, UX, Marketing and Product Content and external partners like Bazaarvoice and Google.
- Identify and drive AI and automation solutions to streamline admin tasks and enhance overall team capacity and efficiency.
- Review top line funnel KPIs (conversion, traffic, drop offs, sales) and deliver weekly trade updates on key metrics and project progress.
What You’ll Bring:
- Previous experience within a relevant Product / eCommerce related role.
- Proven eCommerce expertise with a strong understanding of data analytics, user intent, competitor landscapes and site optimisation trends.
- An analytical, data driven mindset with the ability to turn raw metrics and user behavior insights into clear commercial improvements.
- Demonstrated experience working collaboratively within fast paced, cross functional teams and managing a variety of stakeholder expectations.
- Exceptional verbal and written communication skills, confident in presenting complex ideas clearly to both technical teams and senior management.
- Strong project management skills, sharp attention to detail and the ability to work to tight timelines while keeping the customer at the heart of every deliverable.
- A proactive approach to problem solving, with a keen interest in leverage automation and innovative tools to improve team efficiency.
- 25% off most NEXT, MADE*, Lipsy*, Gap* and Victoria's Secret* products (*when purchased through NEXT)
- Company performance based bonus
- Sharesave scheme
- On-site Nursery available; OFSTED outstanding in all areas
- 10% off most partner brands & up to 15% off Branded Beauty
- Early VIP access to sale stock
- Access to fantastic discounts at our Staff Shops
- Restaurants with great food at amazing prices
- Access a digital GP and other free health and wellbeing services
- Free on-site parking
- Financial Wellbeing - Save, track and enhance your financial wellbeing
- Apprenticeship - Grow and develop on the job whilst gaining a qualification
- Direct to Work - Discount online and instore, collect your items the next day for free from your place of work or local store
- Support Networks - Access to Network Groups to empower and celebrate each other
- Wellhub - Discounted flexible monthly gym memberships, with apps, PT sessions and more
Skills Required
- Previous experience in a relevant Product or eCommerce role
- Strong understanding of data analytics, user intent, competitor landscapes and site optimisation trends
- Ability to understand customer journey and funnel metrics (conversion, traffic, drop offs, sales)
- Experience coordinating development roadmaps, managing backlogs and running tests
- Experience monitoring competitors and user behaviour and producing technical scoping requirements
- Proven collaborative experience working in fast-paced, cross-functional teams and managing stakeholders
- Exceptional verbal and written communication; confident presenting to technical teams and senior management
- Strong project management skills, attention to detail and ability to work to tight timelines
- Proactive problem solving with interest in leveraging AI and automation to improve efficiency
What We Do
BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. The company supports the heroes on the frontlines of health care by developing innovative technology, services and solutions that help advance both clinical therapy for patients and clinical process for health care providers. BD and its 65,000 employees have a passion and commitment to help improve patient outcomes, improve the safety and efficiency of clinicians’ care delivery process, enable laboratory scientists to better diagnose disease and advance researchers’ capabilities to develop the next generation of diagnostics and therapeutics. BD has a presence in virtually every country and partners with organizations around the world to address some of the most challenging global health issues. By working in close collaboration with customers, BD can help enhance outcomes, lower costs, increase efficiencies, improve safety and expand access to health care. In 2017, BD welcomed C. R. Bard and its products into the BD family. For more information on BD, please visit bd.com.
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