Ecommerce Operations Associate

About Mishimoto

Mishimoto is the flagship brand of Resource Intl., the world leader in performance cooling products, was created for automotive enthusiasts by automotive enthusiasts. Established in 2005, we have two decades of experience in working toward our goal of providing superior cooling system upgrades. Mishimoto has produced a line of upgrades to fit nearly any application including, sport compacts, powersports, trucks, Jeeps, muscle vehicles, daily drivers, and the classics.

Mishimoto's corporate headquarters is located in an 67,610 sq. ft. office, warehousing facility and state of the art engineering studio, where we have assembled the industry's cutting-edge tools for evaluating Mishimoto test vehicles in Garnet Valley, PA. This one-of-a-kind facility allows us to maintain a leading position in our industry. With another office in Sparks, Nevada, as well as international locations in Stourbridge, UK and Yangzhou City, China. We have built an unprecedented global infrastructure for the benefit of all our worldwide customers.

Our employees love our workplace because:

• It’s a gearhead’s dream – Design and develop performance automotive products for the car scene.
• We make way for play – Attend wine and cheese gatherings and hit up our favorite events, from drift to autocross to classic car shows.
• We take a breather – Enjoy an in-house gym, massage chair, and healthy-snack vending machine.
• Our workplace is beautiful – Work in an office designed to stimulate creative thinking. 
• The employee discounts rock – Get exclusive access to Mishimoto products and discounts from our partners.
• The bennies – Medical, dental, vision, paid time off, 401(k) w/ 4% match, disability pay, and life insurance. 
• We score – bonus program is tied to overall company performance goals.
• Dog Days! Bring your dog to work every day!

E-Commerce Operations Associate:

Mishimoto is looking for an E-Commerce Operations Associate. In this role, you will play a vital role in ensuring the seamless operation of our e-commerce platform (Magento) and managing product content across various third-party marketplaces. Reporting to the Director of E-Commerce and working closely with the broader e-commerce team, you will focus on backend product and website updates, product data management, and operational excellence across our digital platforms. This role is ideal for candidates who are detail-oriented, comfortable working in the backend of Magento (or similar enterprise eCommerce platforms), and ready to take ownership of product data and content on ChannelAdvisor, our primary integration tool for third-party marketplaces.

What You’ll Do

• Magento Management:
• Execute day-to-day updates on the Magento platform, including product listings, descriptions, images, pricing, and content.
• Ensure all promotions, web changes, and content updates are reflected accurately and optimized for conversion.
• Perform quality assurance tests on website updates to maintain a seamless customer experience.
• Marketplace Operations:
• Manage and maintain product data on third-party platforms using ChannelAdvisor.
• Ensure optimal product presentation and continuity across selling platforms.
• Monitor and resolve issues with product listings, including stock availability, product flows, and pricing discrepancies.
• Communicate and drive case management for product listing errors and other discrepancies on third-party platforms.
• Product Data & Content Management:
• Own product data updates and maintain accuracy across all systems (e-commerce platform, ChannelAdvisor, and marketplaces).
• Collaborate with the marketing and e-commerce teams to implement campaigns, promotions, and SEO strategies to improve site performance and search visibility.
• Performance Monitoring:
• Track key metrics such as inventory availability, product attributes, and marketplace account health.
• Analyze website and marketplace metrics to identify opportunities for improvement and suggest optimizations.

Your Creds:

• Associates or Bachelor's degree in Marketing, Business, IT, or related fields is preferred but not required.
• 1-2 years of e-commerce operations experience, including managing/merchandising marketplace accounts (Magento and Channel Advisor experience is a HUGE plus).
• Familiarity with e-commerce platforms, especially Magento 2.
• Basic knowledge of SEO, web analytics, and digital marketing strategies.
• Proficiency in Microsoft Excel for data analysis and product management.

Extra Credit

• Auto Enthusiast

You are Good At: 

• Strong attention to detail and the ability to handle multiple tasks simultaneously.
• Excellent communication and collaboration skills.

Who You Are:

• A data-driven individual with a passion for solving problems and improving systems.
• Comfortable working in a fast-paced environment with shifting priorities and deadlines.
• A quick learner who stays up to date on e-commerce trends and best practices.
• A collaborative team player with strong organizational skills and attention to detail.

Physical Demands & Working Conditions:

• Requires flexibility, including hours availability to work outside a Monday – Friday 8:30 – 5:00 pm schedule as needed.
• Normal office environment

Mishimoto is made up of people with many different backgrounds and lifestyles, and we like it that way. We invite applications from people of all stripes. We don't discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, pregnancy status, veteran status, or any other differences that people imagine to discriminate against one another. Also, if you have a disability, please let us know if there's anything we can do to make the interview process better for you; we're happy to accommodate.