About the Job:
The Ecommerce Marketplace Specialist owns day-to-day marketplace operations across TikTok Shop and other marketplace channels while supporting business growth through product launches, affiliate programs, merchandising, and operational excellence. This role partners closely with cross-functional teams to optimize marketplace performance, improve the customer experience, and identify opportunities for growth.
What You’ll Do
Marketplace Operations
· Own daily marketplace operations across TikTok Shop, DoorDash, Uber, and other marketplace partners.
· Manage product assortment, pricing, promotions, and merchandising to ensure accurate and engaging customer experience.
· Lead product launches, seasonal campaigns, and marketplace merchandising updates.
· Resolve catalog, feed, and operational issues in partnership with internal teams and external vendors.
· Partner with the Drop Ship Specialist to support key launches, peak seasons, and operational priorities as needed.
· Monitor marketplace performance and recommend opportunities to improve sales, conversion, and operational efficiency.
TikTok Affiliates & Creator Support
· Own execution of the TikTok Shop Affiliate Program.
· Recruit, onboard, and manage creator partnerships.
· Coordinate creator campaigns, product sampling, and TikTok LIVE activations.
· Analyze affiliate performance and recommend optimizations to drive growth.
Reporting & Insights
· Track marketplace KPIs and prepare recurring performance reports.
· Analyze sales, traffic, conversion, and assortment performance to identify trends and opportunities.
· Provide data-driven recommendations that support business planning and growth initiatives.
What It Takes to Join
· Bachelor's degree in Business, Marketing, Merchandising, or a related field, or equivalent experience.
· 3–5+ years of experience in ecommerce, marketplace operations, digital merchandising, social commerce, or a related field.
· Experience managing marketplace platforms such as TikTok Shop, Amazon, Walmart Marketplace, or similar.
· Strong understanding of ecommerce merchandising, product catalogs, pricing, promotions, and marketplace operations.
· Experience with Feedonomics or similar feed management tools preferred.
· Strong analytical skills with the ability to translate data into actionable recommendations.
· Advanced proficiency in Excel or Google Sheets; experience with reporting and analytics tools is a plus.
· Excellent organizational and project management skills with the ability to manage multiple priorities.
· Strong communication and collaboration skills with the ability to work effectively across cross-functional teams.
· Experience with Salesforce Commerce Cloud is a plus.
· Flexibility to support peak business periods, including holiday seasons.
Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- Bachelor's degree in Business, Marketing, Merchandising, or related field, or equivalent experience.
- 3-5+ years of experience in ecommerce, marketplace operations, digital merchandising, social commerce, or related field.
- Experience managing marketplace platforms such as TikTok Shop, Amazon, Walmart Marketplace, or similar.
- Strong understanding of ecommerce merchandising, product catalogs, pricing, promotions, and marketplace operations.
- Experience with Feedonomics or similar feed management tools.
- Strong analytical skills with ability to translate data into actionable recommendations.
- Advanced proficiency in Excel or Google Sheets.
- Experience with reporting and analytics tools.
- Excellent organizational and project management skills with ability to manage multiple priorities.
- Strong communication and collaboration skills to work across cross-functional teams.
- Experience with Salesforce Commerce Cloud.
- Flexibility to support peak business periods, including holiday seasons.
PACSUN Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about PACSUN and has not been reviewed or approved by PACSUN.
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Retirement Support — A 401(k) with employer matching, with some roles noting immediate vesting, is available. This provides longer‑term financial support beyond base wages.
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Parental & Family Support — Parental leave is described as generous alongside family medical leave. This strengthens family‑oriented support for eligible full‑time employees.
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Wellbeing & Lifestyle Benefits — A strong merchandise discount plus tuition reimbursement and an EAP are offered. These lifestyle benefits add tangible value for employees who engage with the brand.
PACSUN Insights
What We Do
Pacsun inspires the next generation of youth, building community at the intersection of fashion, music, art, and sport. Co-created in Los Angeles. Founded in 1980 as Pacific Sunwear, the Pacsun brand has evolved well beyond beachwear. Today, Pacsun is a leading lifestyle brand offering an exclusive collection of the most relevant brands and styles to a community of inspired youth. In our fleet of over 350 stores and Pacsun.com you will find brands such as Formula 1, The Met, UFC, Brandy Melville, J. Galt, and Fear of God ESSENTIALS, in addition to our best-selling Pacsun brand. We are dedicated to being leaders in delivering high-quality product, relevant retail experiences, and unique digital content. As an organization we are inspired and led by the diversity of our customers and associates. Through our PacCares program, we are committed to our responsibility in using our platform to drive change and take action on the issues important to our community. Head to our PacCares page to learn more about the organizations we partner with.
