We’re not your average beauty brand. We’re the Original Collagen Specialists, and we exist to empower people to feel their absolute best, inside and out.
With "absolute possibilities" as our mantra, we embark on a journey of continuous growth and improvement, fuelling our passion to redefine what's achievable and make a lasting impact in our industry. We recruit talented people from a diverse range of backgrounds and cultures, providing equality and inclusivity for all to join our team regardless of age, sex, race, sexual orientation, disability, or culture. We champion bringing your true self to work. Together, we embrace the unknown, tackle challenges head-on, and create a future filled with endless opportunities.
Role Purpose:
We’re looking for a strategic and hands-on eCommerce Manager to own and optimise the Absolute Collagen digital shopfront. This role will be responsible for driving online revenue, optimising conversion, and creating seamless customer experiences across web and mobile.
You’ll sit at the heart of our digital team, collaborating with marketing, brand, tech, and product to ensure our website not only looks world-class but performs brilliantly.
Key Responsibilities:
Website Management & Optimisation
- Own the day-to-day management of the eCommerce site, ensuring it is up to date, accurate, and optimised for conversion in-line with trading initiatives.
- Oversee product launches, promotions, content updates, and merchandising – meeting strict deadlines for campaign launches and site refreshes.
- Manage site performance & UX — working with developers and third parties to optimise customer journey
- Deliver A/B testing and CRO initiatives to increase conversion and AOV.
- Previous CMS management with Shopify+ / Sanity desirable
- Work closely with digital production, brand and ecommerce teams to manage campaigns, site refreshes and new product launches end to end: managing briefs, content population and site execution.
Trading & Merchandising
- Monitor and report on daily/weekly/monthly performance KPIs (traffic, conversion, AOV, subscription mix, revenue), providing actionable insights and implement to improve trade performance
- Prepare weekly trading analysis & present findings within weekly trading meetings: key insights and developing recommendations
- Work closely with paid media, CRM, and SEO teams to align trading activity with campaigns and landing page optimisations
- Work closely with digital performance team to manage promotional calendar and ensure flawless execution of offers across PDPs, PLPs, cart, and checkout.
CRO
- Champion the end-to-end digital customer journey, ensuring a premium and frictionless experience
- Conduct research and analyse data to identify opportunities to improve conversion rates.
- Develop and implement CRO strategies, including A/B testing, landing page optimisation, and personalisation.
- Track and analyse the results of CRO tests and make recommendations for improvement.
- Partner with product, UX/UI & dev teams to continually refine site design and usability.
Brand Campaigns
- Implement brand campaigns on the eCommerce website and other channels. This may involve creating landing pages, updating product pages, and running email marketing campaigns.
- Monitor the performance of brand campaigns and make adjustments as needed
- Ensure that brand campaigns deliver a consistent and positive customer experience
Collaboration & Leadership
- Work cross-functionally with digital marketing, brand, tech, CRM and customer service teams to ensure consistency and operational excellence
- Key contact for third party ecommerce agencies across user journey to optimise and drive onsite optimisations (Ratings & Reviews, Post Purchase, Refer a Friend programme)
Skills & Experience
- Proven track record in eCommerce management (ideally DTC, subscription, or beauty/wellness sector).
- Strong experience managing CMS platforms: Shopify Plus/Sanity (or equivalent), and ecommerce analytics tools such as: Google Analytics/GA4, Hotjar/MSClarity
- Experience with subscriptions desirable, CRO, and digital merchandising
- Commercially driven, data-led, with an eye for detail and precision
- Excellent project management skills — able to juggle multiple priorities in a fast-paced environment.
What we are looking for
- A digital-first thinker who combines commercial focus with customer at the heart of decision making
- Someone who thrives on continuous improvement - spotting opportunities, solving problems, and delivering measurable results.
- A strong collaborator who can bridge technical, creative, and commercial teams with ease.
Benefits and Perks:
We know great people make great companies. So, we take care of our team with a thoughtful range of benefits:
- 34 days’ holiday
- Hybrid working: Birmingham-based employees work up to 3 days in the office
- Health cash plan – helping with everyday health costs
- Life assurance – 4x your salary
- Free products for you and 40% friends & family discount
- Free snacks stocked with your favourites
- Regular team socials – drinks, activities, and food!
- Opportunities to grow and develop your skills
Ready to lead a team in one of the UK’s fastest-growing wellness brands?
Apply today and unlock your absolute potential.
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What We Do
Established in 2017, Absolute Collagen was created with one mission - to create a daily collagen supplement that allows both men & women to look and feel their absolute best.
Now, six years later AC has evolved as the UK’s fastest growing collagen brand with an array of awards to its name. What started with just a signature collagen supplement has now led to a catalogue of products including our expertly formulated collagen-boosting Maxerum serum and our award-winning haircare range.
Alongside the evolution of our products, also comes the evolution of our brand. The “Strong In Your Skin” campaign focuses on encouraging people to look and feel empowered in their own skin.
We explore what it means to be strong in your own skin, through telling real stories of men and women who have championed and believed in Absolute Possibility. Whether this means being more confident, more fearless or just more open, Absolute Collagen believes that there is no better feeling than harnessing your strengths from the inside and out.
From our co-founders Maxine and Darcy Laceby to our community of Absoluters, we believe that when you feel strong in yourself absolutely anything is possible.
Absolute Collagen is a powerful liquid collagen supplement that provides your body with an abundance of benefits both internally & externally. In the arena of ingestible beauty products, collagen has long been recognised as the star player. Here at Absolute Collagen we have perfected the formula for a liquid collagen supplement that will help you look and feel your absolute best.
Absolute Collagen’s unique anti-ageing formula provides you with the highest concentrated dose of 8000mg of premium hydrolyzed marine collagen in the most convenient way. It is also infused with Vitamin C and protein which works synergistically with the collagen for optimum skin rejuvenation and tissue renewal. Taking Absolute Collagen as your daily supplement ensures to give you the best benefits possible.
