eCommerce Manager - Hybrid

Company Description

At Sleep Country Canada/Dormez-vous? (SCC/DV), we are inspired every day through our purpose to transform lives by awakening Canadians to the power of sleep and our vision to champion sleep as the key to healthier and happier lives, helping everyone achieve better tomorrows through better tonight’s.

Guided by our values – We CARE About People; We WIN Together; We DREAM Big and We DELIVER with Excellence – we are building on our 30-year foundation of taking care of each other and our customers’ sleep needs, with passion and commitment to be the best that we can be. We invest in our sleep ecosystem, innovative products, world-class customer experience, our communities and diverse best-in-class team to be Canada’s leading sleep partner.

Job Description

In this exciting opportunity, as eCommerce Manager, you will oversee the daily eCommerce operations, implement strategies, work closely with other departments, create and manage the team executions with the director of eCommerce. You will manage the day-to-day website responsibilities, ensuring its full accuracy and ensure smooth business operations.

In this role you will:

• Manage the day-to-day operations of our website to ensure that content, imagery, promotions, and data are accurate using the CMS system and PIM system
• Oversee product and category trends, provide data analysis and determine actionable insights and make strategic recommendations to enhance eCommerce results
• Collaborate extensively with cross-functional teams to ensure product data is optimized and merchandising efforts drive business growth and customer satisfaction.
• Spearhead new product updates and content deployments, ensure all on-site deliverables meet high experience standards and support the operations of new and current product initiatives
• Continuously analyze the performance of the eCommerce site and utilize data to make informed decisions about future initiatives and site optimizations
• Manage technical aspects related to eCommerce analytics, including the setup of A/B testing and maintenance of tracking pixels and other necessary tools to gather customer data effectively
• Monitor and measure websites’ performance, conversion rates, and other critical metrics to guide strategic decisions
• Collaborate with IT to address technical issues and ensure the robustness of the eCommerce platform
• Collaborate with senior management and other department heads to develop eCommerce strategies
• Oversee the integration of cross-departmental strategies
• Lead the eCommerce team, setting clear goals, and ensuring they have the resources needed to succeed

Qualifications

The Qualifications and Experience with like to see:

• University degree in Marketing, finance, business
• 3-5 years business experience and a thorough knowledge of the ecommerce and related sale, marketing, merchandising and fulfillment functions
• Experience with CMS (ie., Oracle Commerce Cloud, Shopify, Salesforce, WooCommerce), PIM, Google Analytics, Hotjar, SEO
• Experience in management and / or digital marketing - an asset
• Excellent analytical skills with strong ability to make data-driven decision
• Excellent project management, technical, problem-solving, presentation, written and verbal communication skills
• Advanced skills in Excel (VLOOKUP, Pivot table, macro, etc.)
• Detail oriented, highly organized and able to prioritize multiple projects in fast paced work environment with changing priorities and strict deadlines
• Leader and a team player, able to influence, build relationships and collaborate with both internal and external stakeholders
• English written and spoken is mandatory, French-English bilingualism is an asset

Additional Information

Why members of our Corporate team love working at Sleep Country Canada/Dormez-vous?:

• This is not a job but a CAREER with opportunities for growth and advancement
• Diverse and inclusive work environment
• We will invest in you and provide extensive training, mentoring and continuous development
• Access to training and development platforms
• Full medical, dental benefits and a Deferred Profit-Sharing Program
• Annual Wellness Credit for any products/services that improve your health and well-being, ie., health assessments, nutrition counselling, hiking shoes, a yoga outfit or fitness equipment!
• Associate Discount Program where you will be able to enjoy some of the world’s best sleep products
• Maternity/Parental leave top up benefits
• Tuition Reimbursement Program that covers professional AND personal development
• Long service awards, celebrations and other social events
• Associate Referral Program
• Paid day off to volunteer at your local charity of choice
• Recognized as one of Canada’s Most Admired Corporate Cultures in 2022 by Waterstone Human Capital

Commitment to Equity, Diversity, Inclusion & Belonging (EDI&B)

At SCC/DV, we are committed to building a company culture of inclusion and diversity where differences are embraced and valued, this allows us to better understand and meet the needs of our customers and the communities we serve. We want to ensure every job applicant is treated fairly and with respect regarding race, national or ethnic origin, religion, age, gender, sexual orientation, or disability.

About Sleep Country Canada/Dormez-vous?

Sleep Country is Canada’s leading specialty sleep retailer with a purpose to transform lives by awakening Canadians to the power of sleep. Sleep Country Canada operates under the retailer banners; Sleep Country, Dormez-vous, Endy, Hush, Silk & Snow and most recently acquired, Casper Canada. The Company has omnichannel and ecommerce operations including 300+ corporate-owned stores and 18 distribution centers warehouses across Canada. Recognized as one of Canada’s Most Admired Corporate Cultures in 2022 by Waterstone Human Capital, Sleep Country is committed to building a company culture of inclusion and diversity where differences are embraced and valued. The Company actively invests in its sleep ecosystem, innovative products, world-class customer experience, communities and its people. For more information about Sleep Country, please visit http://www.dormezvous.com