own the relationship with our clients, and be the person who walks into every account asking the same
Question: What's the next thing we can do to make this store perform better?
This is a consultative role. You won't just be managing requests, you'll be setting the agenda, identifying
opportunities, and driving the kind of proactive recommendations that make clients trust you more every
month.
What You'll Own:
- The growth strategy for each of our Shopify clients: auditing performance, identifying friction points, and building a roadmap of improvements that move the needle.
- CRO across the full funnel: from landing pages and product pages to checkout flows, you'll design and run tests, analyze results, and translate data into clear next actions.
- Day-to-day client relationships: regular check-ins, roadmap reviews, and proactive communication that keep clients informed and confident.
- Coordination with our Shopify developers, and with external specialists in SEO, paid media, and CRM when the work calls for it.
- Delivery oversight for the dev team, making sure they have the right context and priorities at all times
- Collaboration with our marketing and sales team on content, case studies, and pitch materials to help bring in new clients.
- Input into how the practice evolves: what we should offer, what types of clients we should go after, and what makes Oowlish different in this space.
What we're looking for:
- Extensive eCommerce experience, with a strong track record of improving store performance through CRO, funnel optimization, and data-driven decision making.
- Deep familiarity with Shopify or Shopify Plus: you understand the platform well enough to have a real strategic conversation with both clients and developers.
- A consultative mindset: you come to client conversations with a point of view, not just an open agenda.
- Strong communicator in English, written and verbal. You're comfortable presenting recommendations, pushing back when needed, and building trust over time.
- Analytical: you're comfortable in Google Analytics, Hotjar, or similar tools, and you know how to turn data into a story and a plan.
- Autonomous and organized: you own outcomes, manage your own priorities, and don't need to be told what to do next.
Nice to have:
- Experience managing client relationships in an agency or freelance environment.
- UX/UI design skills applied to eCommerce.
- Hands-on Shopify development experience (Liquid, custom themes, or app integrations).
- Paid media knowledge (Meta Ads, Google Ads) applied to eCommerce funnels.
- SEO for eCommerce.
- CRM and email marketing experience (Klaviyo or similar).
You'll have real ownership over both the strategy and the results.
Our clients are looking for a partner who helps them grow, not just a team that executes tickets. If you're someone who gets energized by seeing a conversion rate move because of something you identified and pushed for, this is the right role.
Skills Required
- Extensive eCommerce experience improving store performance through CRO and funnel optimization.
- Deep familiarity with Shopify or Shopify Plus (strategic conversations with clients and developers).
- Consultative mindset — proactive recommendations and point-of-view in client conversations.
- Strong English communication skills, both written and verbal, comfortable presenting recommendations.
- Analytical proficiency with Google Analytics, Hotjar, or similar tools; ability to turn data into actionable plans.
- Autonomous and organized; ability to own outcomes and manage priorities independently.
- Experience managing client relationships in an agency or freelance environment.
- UX/UI design skills applied to eCommerce.
- Hands-on Shopify development experience (Liquid, custom themes, or app integrations).
- Paid media knowledge (Meta Ads, Google Ads) applied to eCommerce funnels.
- SEO for eCommerce.
- CRM and email marketing experience (Klaviyo or similar).
What We Do
We are on a mission to give every company, no matter the size, the opportunity to innovate and help build a better future. Our Services: Dedicated Tech (full/partial) Squads: we create multi-disciplinary, remote (near-shore) Tech Squads that become part of your team. They adapt to your workflows and are trained on Agile methodologies to deliver continuous value. We believe that well-trained remote teams bring clients the opportunity to increase innovation output by accessing a greater / more diverse pool of talent, while reducing the cost of development. On-Demand Software Development: at our core, we are software developers excited about building digital products and solutions using the latest technologies and agile methodologies. We provide end-to-end capabilities to deliver on your technical requests. Product Management, Tech Architecture, Front / Back End Development, Devops & QA Venture Building: we partner with companies to co-launch new digital businesses that leverage core assets of the company (distribution channels, customer base, industry knowledge, proprietary technology, etc). We take the co-created ideas into MLP’s (Most Lovable Product) aiming to find product market fit and scale in the leanest possible way. As startup founders ourselves, we love getting things from 0 to 1. We are End-To-End Innovation Enablers, helping your company unlock it's full innovation potential.
