eCommerce Fraud Analyst

At ESW, risk and fraud prevention are critical value drivers for the business. Our mission is to enable a seamless, low‑friction checkout experience for legitimate customers while effectively identifying and stopping bad actors.

To support continued growth and innovation, we are seeking a passionate and analytically minded e‑Commerce Risk Analyst to work alongside industry‑leading risk technology and cross‑functional partners.

The successful candidate will investigate high‑risk transactions and patterns, identify emerging threats, and contribute to continuous improvement across our fraud and risk controls.

• Act as a subject matter expert in transactional fraud prevention and wider eCommerce risk.

• Monitor transactions and conduct anomaly detection to identify emerging fraud patterns and abuse.

• Manage and resolve risk‑related escalations from retailers and internal stakeholders.

• Analyse fraud trends and performance data, providing actionable insights and reporting to management.

• Contribute to the design, testing, and implementation of new products, tools, and risk processes.

• Drive process improvement initiatives to increase investigation accuracy and decision quality.

• Partner with cross‑functional teams to ensure risk considerations are embedded into business initiatives.

• 1+ years’ experience in fraud prevention, payments risk, or AML

• Experience in eCommerce

• Exposure to refund and returns abuse prevention.

• Experience with transaction monitoring, identity verification, or risk decisioning tools.

• Strong understanding of fraud typologies within eCommerce environments.

• Experience with AI a plus.

Our purpose is simple: to create moments that matter between people and the brands they cherish. We enable brands to expand their global reach, facilitating simple and seamless ecommerce experiences for consumers worldwide. Through our integration solutions, we deliver a complete international checkout experience, including local duties, taxes, fulfilment, delivery management, and global returns and payment processing capabilities.

Guided by our values - Own It, Champion Simplicity, Win as One, and Debate then Commit - we strive to foster innovation, accountability, and teamwork, creating solutions that inspire trust and drive impactful results.

• Schedule: 8:00 am to 4:00 pm, Sunday to Thursday
• Competitive salary and benefits: Your financial well being is important to us. Join ESW and experience the satisfaction of being rewarded for your hard work, dedication and commitment.
• Professional and personal development: Find your spark and leave your mark. We will ensure your talent is nurtured and cultivated for growth and success throughout your career with ESW.
• Hybrid Working: Our Hybrid Working Model empowers you to embrace the flexibility of hybrid working and enjoy the best of office and remote work.
• Diversity, Belonging & Inclusion: When we win, we win together. You'll be part of a culture that values every individual for who they are, fostering an environment where uniqueness is encouraged.

ESW is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at ESW are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.

If you require any reasonable accommodations or adjustments throughout the hiring process, please let us know. We are dedicated to ensuring equal access and opportunity for all candidates.

#LI-hybrid #LI-TS1