Job Description
The eCommerce Coordinator position is responsible for the overall website customer experience and maintenance of products and services on the website. This position requires proficiency in HVAC product knowledge and website communications to and from the company ERP system. This position is the single point of contact within the organization for website maintenance, enhancement, issues, and suggestions.
Required Tasks
Work closely with the Purchasing Department to regularly monitor and maintain all items on the website to ensure all current products are accurately displayed will full item enriched data.
Work closely with the Product Managers to prepare the website for new product lines or product changes.
Maintain all static pages on the website to ensure accurate and up-to-date information.
Monitor and maintain all open support cases with website hosting platform to solve any current issues.
Facilitate a successful implementation of any new website enhancements or integrations.
Monitor and maintain website connectivity to company ERP system to ensure quick website response for our customers.
Produce and maintain training materials on how to use the website.
Help customers build their account profiles to make their online shopping experience as easy as possible.
Phone Handling - Inbound & Outbound calls.
Provide Excellent Customer Service as needed to customers, co-workers, and vendors. (In-person, email, text, and telephone)
Must be able to work efficiently and effectively within a team environment.
Answer all inquiries immediately.
Other assigned tasks as may be required.
Required Job Skills / Proficiencies
High School Diploma or equivalent
2-5 years of related experience
Intermediate Data Entry Skills
Strong problem solving skills
Must be reliable and extremely trustworthy
Ability to maintain confidentiality
Above average proficiency in Microsoft Office Suite Outlook, Word, and Excel.
Learn and demonstrate proficiency using the Company’s ERP system software.
Ability to prioritize work, meet deadlines, and provide excellent customer service in a fast paced environment.
Must maintain a high degree of accuracy and attention to detail.
Must demonstrate strong organizational and data management skills.
Must demonstrate Professional Phone Etiquette and customer service skills.
Basic Office Machine Operation Skills, Printers, Scanners, Copiers, Fax, postage machine, etc.
Starting wage $25-29/hour
Skills Required
- High School Diploma or equivalent
- 2-5 years of related experience
- Intermediate data entry skills
- Strong problem solving skills
- Reliable and extremely trustworthy
- Ability to maintain confidentiality
- Proficiency in Microsoft Outlook, Word, and Excel
- Ability to learn and demonstrate proficiency with the company's ERP system
- Ability to prioritize work, meet deadlines, and provide excellent customer service
- High degree of accuracy and attention to detail
- Strong organizational and data management skills
- Professional phone etiquette and customer service skills
- Basic office machine operation (printers, scanners, copiers, fax, postage machine)
What We Do
Geary Pacific is a Customer Service Company that also happens to be in the HVAC Distribution business. Geary Pacific is a full-service wholesale distributor of residential and light commercial heating and air-conditioning equipment, parts and service. We serve the residential add on and replacement, residential new construction, and light commercial segments of the HVAC industry in Arizona, California, Colorado, Idaho, Nevada, Oregon, Texas, and Washington.
