eCommerce Coordinator

eCommerce Coordinator

Geary Pacific Corporation | Yorba Linda, CA
Starting Pay: $25–$29 per hour

Shape the Customer Experience. Grow Our Digital Business.

Geary Pacific Corporation is looking for a detail-oriented, tech-savvy eCommerce Coordinator to help manage and grow our online customer experience.

This is an exciting opportunity for someone who enjoys technology, problem-solving, organization, and customer service. As the eCommerce Coordinator, you'll play a key role in keeping our website accurate, easy to use, and connected to the systems that support our business.

You'll work across departments—including Purchasing, Product Management, IT, and Customer Service—to make sure customers have the products, information, and online tools they need.

If you're someone who likes to figure things out, improve processes, and take ownership, we'd love to meet you.

What You'll Do

• Own the day-to-day maintenance and customer experience of the Geary Pacific website.
• Keep website products, pricing, descriptions, specifications, and other product information accurate and up to date.
• Partner with Purchasing to maintain current product listings and enriched product data.
• Work with Product Managers to launch new products and update existing product lines.
• Maintain website content and static pages to ensure information is current and accurate.
• Monitor website performance and work with our hosting and technology partners to resolve issues quickly.
• Coordinate website enhancements, integrations, and improvements from implementation through launch.
• Monitor the connection between the website and company ERP system to help ensure a reliable online shopping experience.
• Help customers create and manage their online accounts and make the most of the website.
• Develop training materials and resources to help employees and customers use the website effectively.
• Respond promptly to customer, employee, and vendor questions by phone, email, text, and in person.
• Work closely with internal teams to identify opportunities to improve the online customer experience.
• Take on special projects and other responsibilities as needed.

What We're Looking For

We're looking for someone who is:

• Tech-savvy – comfortable learning new systems, software, and digital tools.
• Detail-oriented – understands that accurate product information matters.
• A problem solver – enjoys troubleshooting issues and finding practical solutions.
• Organized – able to manage multiple projects, priorities, and deadlines.
• Customer-focused – committed to providing a helpful and responsive experience.
• Self-motivated – takes ownership and doesn't wait to be asked to solve a problem.
• Collaborative – enjoys working with different departments and teams.
• Trustworthy – handles company and customer information with professionalism and discretion.
• A strong communicator – comfortable communicating with customers, coworkers, vendors, and technology partners.

#P2

Qualifications

• High school diploma or equivalent.
• 2–5 years of related experience.
• Strong data entry and data management skills.
• Intermediate proficiency with Microsoft Outlook, Word, and Excel.
• Ability to learn and become proficient in the company's ERP system.
• Strong organizational and problem-solving skills.
• Excellent written and verbal communication skills.
• Professional phone and customer service skills.
• Ability to prioritize work and meet deadlines in a fast-paced environment.
• High level of accuracy and attention to detail.

HVAC or eCommerce experience is a plus, but we're looking for someone with the curiosity and ability to learn.

What Success Looks Like

A successful eCommerce Coordinator will:

• Keep the website accurate, current, and easy for customers to use.
• Quickly identify and resolve website or system issues.
• Help customers have a smooth and positive online experience.
• Successfully coordinate product launches and website updates.
• Build strong relationships with internal teams and technology partners.
• Find ways to make the website and online processes better.
• Become the go-to resource for website questions and support within Geary Pacific.

Why Geary Pacific?

Since 1961, Geary Pacific has been a trusted distributor of heating, air conditioning, and ventilation products.

We're a company that values people, relationships, innovation, and exceptional customer service. This role offers the opportunity to make a direct impact on how our customers interact with Geary Pacific online while working alongside a team that knows the HVAC industry and cares about doing things well.

You'll have the opportunity to learn our industry, expand your technology and eCommerce skills, and take ownership of an important part of our growing business.

Benefits

• $25–$29 per hour starting pay
• Medical, Dental & Vision Insurance
• Life & Long-Term Disability Insurance
• 401(k) with Company Matching
• Paid Vacation
• Paid Personal Time
• Paid Holidays
• Training & Professional Development
• Career Growth Opportunities

Ready to Make an Impact?

If you're a curious, organized, tech-savvy problem solver who enjoys improving things and helping people, we'd love to hear from you.

Join Geary Pacific and help us create an online experience that makes it easier for our customers to do business with us.

Learn more about us at Geary Pacific Corporation

Geary Pacific Corporation is a drug-free workplace.