eCommerce Consulting Manager - Strategy & Enablement

Find endless opportunities to solve our clients' toughest challenges, as you work with exceptional people, the latest tech and leading companies across industries.

Practice: Customer, Industry Consulting I Areas of Work: e-Commerce, e-Commerce platforms, Digital Commerce | Level: Manager | Location: Manila | Years of Exp: 8+ years

Explore an Exciting Career at Accenture

Are you an outcome-oriented problem solver? Do you enjoy working on transformation strategies for global clients? Does working in an inclusive and collaborative environment spark your interest?

Then, Accenture Strategy and Consulting is the right place for you to explore limitless possibilities.

The SONG practice is aligned to the Global Network Practice of Accenture and works with clients across their marketing, sales, and services functions. As part of the team, you will work on transformation services driven by key offerings like Living Marketing, Connected Commerce and Next-Generation Customer Care. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner.

The team is comprised of individuals who have a great understanding of customer services function and span across various industries like CPG, CHT, FS, Utilities and Retail. The team leverages these diversified skills to deliver projects that helps drive quantifiable value to our clients.

We are looking for passionate and driven individuals who will help define Commerce strategies, designing and implementing new commerce models, and help optimize commerce operations as well as existing GTM strategies of our clients. Individuals must have excellent communication skills, knowledge in relevant technologies, creative problem solver and commitment to quality

Key responsibilities include:

• Act as a trusted advisor to banking clients by bringing deep knowledge of commerce strategy, customer experience trends, and industry-specific business models.

• Shape and define future-state commerce processes in partnership with business leaders—aligning digital channels, products, and services with customer needs and banking regulations.

• Bridge strategy and execution by translating business objectives into actionable requirements and enablement plans that technology, product, and operations teams can deliver against.

• Apply best practices and insights from leading commerce platforms (e.g., Salesforce Commerce Cloud, SAP Commerce Cloud, Adobe Commerce) to advise clients—not only on features but on how they can enable revenue growth, ecosystem integration, and customer engagement in financial services.

• Engage proactively with stakeholders to identify key metrics, define success measures, and recommend strategies that improve digital sales, onboarding, and service adoption.

•  Facilitate collaboration across business, technology, and testing teams, ensuring alignment between strategic objectives and technical solutions.

• Deliver demos and proof-of-concepts to illustrate how commerce capabilities can drive banking use cases (e.g., digital product bundles, subscription models, omnichannel engagement).

• Bring forward thought leadership and POVs on emerging commerce strategies, technologies, and operating models that can broaden and future-proof the client’s approach.

• Develop and mentor a team of commerce professionals, building deep expertise in financial services commerce while fostering a client-centric, innovation-driven culture.

#LI-PH

Your experience counts!

• Bachelor’s degree in related field or equivalent experience

• Minimum 7-8 years digital commerce functional consulting within the banking industry

• Experience leading engagements in Digital Transformation areas using Agile Methodology

• Ability to establish and build on working relationships effectively

• Experience in managing small / mid-sized teams

• Experience in working with middle to senior management levels within existing organization / client organizations

• Extensive hands-on experience in leading and implementing e-commerce platforms, specifically in the areas of solution or functional architecture, prescriptive business requirements assessment and solutioning, leading and coordinating solution design, and deployment & Change management across multi-dimensional team.

• Hands on experience on performing business user configurations on at least two of the below listed eCommerce platforms.

  • Salesforce Commerce cloud

  • Adobe Magento

  • SAP commerce cloud (SAP Hybris Commerce)

• Understanding of digital commerce ecosystem

• Certifications: Good to have any of the following certifications

  • SAP Commerce Cloud Business User /SAP Hybris Business Analyst

  • Adobe Magento solution specialist

• Must be creative, innovative and be able to work in a fast-paced environment with the ability to abstract detail into larger patterns, familiarity with user-centered analysis and evaluation techniques.

• Strong oral and written communication skills, including presentation skills.

What’s in it for you?

• An opportunity to work on transformative projects with key G2000 clients

• Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies.

• Ability to embed responsible business into everything—from how you service your clients to how you operate as a responsible professional.

• Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities

• Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization.

About Accenture:

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions — underpinned by the world’s largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 624,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.

About Accenture Strategy & Consulting:

In Accenture Strategy & Consulting, we work with clients to shape their future. Drawing from years of leading business-driven and tech-enabled transformation at scale. As a recognized leader in driving change and innovation, serving clients in 120+ countries - we’re able to seek out and seize the greatest opportunities for our clients. Working in partnership with over 200 of the world’s leading ecosystem partners, we can re-tool traditional ways of working to enable new enterprise-wide intelligence and adaptability. Start your journey with us and be part of our global network of world-class Strategy and Management Consulting Talent today. To learn more about S&C, visit accenture.com/strategyandconsultingph.

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.

Visit us at www.accenture.com 

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