eClose Support Administrator

Be part of a team that's committed to making a difference. We believe in our work and our customers.

Position Location

Remote Type

Office Location (if not fully remote):

Job Description

As the eClose Support Administrator, you will ensure the success of Remote Online Notarization (RON) and eClose operations by coordinating meetings, tracking project pipelines, and serving as the primary contact for vendor partners and internal teams. In this role, your dedicated support will help keep operations running smoothly and ensure that issues are resolved quickly and efficiently.

What You’ll Do:

• Provide administrative and technical support for eClose and RON processes to our network, partners, and customers.

• Monitor the eClose pipeline from configuration to closing, utilizing tools like Snapdocs, Stavvy, and Encompass to ensure everything stays on track.

• Lead eClose-related calls by setting agendas, capturing meeting notes, and assigning action items to keep projects moving forward.

• Serve as the primary point of contact for inquiries regarding eClose and RON, assisting sales teams, settlement agents, and leadership.

• Collaborate directly with vendor partners (such as Snapdocs, Stavvy, and ICE) to resolve technical issues and stay informed about system updates.

We are looking for someone with the following:

• 1+ years of experience in a fast-paced environment, with a knack for managing relationships with internal and external partners.

• Experience analyzing data and using digital tools to track progress and solve business problems.

• A commitment to providing high-quality, professional support to all stakeholders with a helpful and "can-do" approach.

• Excellent attention to detail and time management skills, with the ability to juggle multiple priorities seamlessly.

• A basic understanding of business practices and a comfort level with virtual learning environments.

• A proactive approach to researching information and making sound decisions to support the team.

Work Environment:

• Location: This is a fully remote, nationwide opportunity.

Fairway Home Mortgage, founded in 1996, is a nationwide leader in the mortgage industry. Customer service is at the heart of everything we do. We deliver personalized loan solutions with some of the fastest turn times in the industry. Our mission is to act as trusted advisors, guiding clients through every step of the mortgage process to exceed expectations and ensure satisfaction.

Our culture promotes innovation, growth, and collaboration, offering exciting career paths and professional development. Whether you're starting out or advancing your career, Fairway is a place where your skills and ambitions can thrive.

Current Employees: Head to the Fairway Careers Hub in Workday for internal job openings.

We post some job openings internally for our employees and others externally for the general public. If you cannot find the perfect role right now, do not hesitate to contact the Careers Team at [email protected]. We can answer any questions and keep you updated on future opportunities.

View our E-Verify and Right to Work notices HERE.

Important Notice to Job Seekers! We’ve been made aware of fraudulent messages falsely claiming to be from Fairway recruiters, including links to assessments. These are not legitimate and are not affiliated with Fairway Independent Mortgage Corporation. We’re working with our Information Security team to address this issue. Thank you for your vigilance and continued interest in joining Fairway! All official communication will come from verified Fairway email addresses or our official LinkedIn page. If you receive a suspicious message, please do not click any links and notify us.