EBS CRM Consultant

Sonsoft , Inc. is a USA based corporation duly organized under the laws of the Commonwealth of Georgia. Sonsoft Inc. is growing at a steady pace specializing in the fields of Software Development, Software Consultancy and Information Technology Enabled Services.

Job Description:

• Participate in Knowledge Transition sessions with the Business Users to understand the As Is business process flows

• Update Functional Design Documents, Configuration Documents as needed.

• Prepare SIT and UAT test scripts.

• Analyze and provide solutions to the defects raised during SIT,UAT and post Go-live support period. Work with the development team to get the defects fixed and deployed.

• Perform the needed configurations for the CRM modules during SIT, UAT and cut-over.

• Prepare end-to-end business process training material and deliver the training to the business users.

• Post go live, conduct transition sessions, for the CRM business processes, with the client EBS support team

• Provide functional support to the development team, as needed, throughout the project duration.

• Liaise with the end-users to understand their concerns and provide meaningful solutions, as and when needed.

• Experience and desire to work in a management consulting environment that requires regular travel

Required Skills:-

• Experience of several Oracle EBS R12 upgrade, implementation and support projects.

• A minimum of 5 Years of experience working extensively on the following R12 Oracle CRM modules.

• Oracle Service Contracts

• Oracle Field Service

• Oracle Tele-service

• Oracle Install Base

• Oracle Customer Support

• Oracle Sales Intelligence

• Oracle Depot Repair

• Oracle Sales

• Oracle ASO Service

• Oracle Service

• Sound understanding of other EBS modules which interact with the CRM modules like Accounts Receivables, Order Management, Inventory etc.

• Ability to author excellent customer facing artifacts like Functional Design Documents, Test Scripts, Configuration Documents etc

• Excellent communication and relationship building skills with business users, development teams, third party vendors and system administrators.

• Excellent problem solving and analytical skills

• Excellent time management and multi-tasking skills

Basic Qualification:-

• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.

** U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.

Note:-

1. This is a Fulltime job for you
2. Only US Citizen, Green Card Holder, TN Visa, GC-EAD, H4-EAD & L2-EAD can apply.
3. No OPT-EAD & H1B Consultants please.
   
4. Please mention your Visa Status in your email or resume.