Mid-Morning to Early-Afternoon Ice Arena Monitor
Description
Ice Arena Desk Check In Monitor
QUALIFICATIONS:
- Strong leadership, problem-solving, and organizational skills to effectively manage the ice arena environment.
- Highly alert, attentive, and responsible, ensuring the safety and compliance of all patrons.
- Strong communication and interpersonal skills to engage with customers, enforce policies, and address concerns professionally.
POSITION PURPOSE:
The Ice Arena Monitor is responsible for overseeing and maintaining a safe and organized environment in the ice arena during scheduled CHPRSA programming. This role requires proactive supervision, enforcement of facility policies, and exceptional customer service to ensure a positive experience for all patrons.
SPECIAL WORKING CONDITIONS:
- Part-time, non-benefited position with flexible scheduling.
- Shifts range from 2 to 6 hours and may fall into the following time slot:
- 8:00-3:00pm
- Work involves exposure to cold temperatures inside the ice arena.
COMPENSATION & BENEFITS:
- Hourly Wage: $12.50 – 14.51 per hour
- Employee Perk: Free CHPRSA Family Membership
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Supervise the ice arena and ensure that only authorized individuals (paying patrons and approved coaches) enter Freestyle, Stick ‘n Puck, and Drop-In Hockey sessions.
- Monitor the ice rink lobby and surrounding areas to maintain a safe and welcoming environment.
- Provide exceptional customer service by assisting patrons, answering questions, and enforcing facility rules in a friendly and professional manner.
- Address conflicts or policy violations in a calm and authoritative manner, escalating issues to management as necessary.
- Ensure all participants check in before entering the ice and confirm that waivers or required payments have been completed.
- Observe on-ice activities to ensure adherence to safety guidelines and proper rink etiquette.
- Report maintenance concerns, safety hazards, or equipment malfunctions to management promptly.
- Assist with basic facility upkeep, such as ensuring common areas remain clean and organized.
Requirements
EXPERIENCE & QUALIFICATIONS:Minimum Requirements:
- Must be at least 18 years old to apply.
- Ability to work independently while maintaining awareness of the surrounding environment.
- Reliable and punctual, with a strong work ethic.
Preferred Qualifications:
- Prior experience in customer service, recreation, or an ice arena setting is a plus.
- Familiarity with ice rink activities such as hockey, figure skating, and freestyle sessions.
Training/Education/Certification:
- First Aid Certification from the American Red Cross or American Heart Association (must be obtained before the hire date).
- Applicants 18 years and older must pass a criminal background check before employment.
Skills Required
- Must be at least 18 years old
- First Aid Certification from American Red Cross or American Heart Association obtained before hire date
- Pass a criminal background check (applicants 18 and older) before employment
- Ability to work independently while maintaining situational awareness
- Reliable, punctual, and strong work ethic
- Strong leadership, problem-solving, organizational, communication, and interpersonal skills
- Ability to enforce facility policies, manage conflicts, and escalate to management as needed
- Provide customer service, assist patrons, and manage check-in and payment/waiver verification
- Exposure to cold temperatures and ability to work early morning shifts
- Prior customer service, recreation, or ice arena experience
- Familiarity with ice rink activities (hockey, figure skating, freestyle)
What We Do
Cottonwood Heights Parks and Recreation Service Area (CHPRSA) is an independent special taxing district in Utah that has provided recreation and fitness services to the community since 1967. The organization is committed to improving the health and lifestyles of its residents by managing exceptional facilities, including a large recreation center with multiple pools and an ice arena, as well as several public parks and pavilions.
