Bonterra exists to propel every doer of good to their peak impact. We measure that impact against our vision to increase the giving rate as a percentage of GDP from 2% to 3% by 2033. We know that this goal is lofty, but we are confident that the right technology and expertise will strengthen trust in the sector, allowing the social good industry to accelerate growth and reach peak impact. Bonterra's differentiated, end-to-end solutions collectively support a unique network of over 20,000 customers, including over 16,000 nonprofit organizations and over 50 percent of Fortune 100 companies. Learn more at bonterratech.com.
Your primary responsibility will be to deliver exceptional customer support through email, chat, and phone channels, ensuring seamless and positive experiences for users of Bonterra's tools. You will collaborate closely with internal teams, swiftly addressing technical issues and escalating concerns when necessary. Your keen attention to detail and knack for problem-solving will be invaluable as you cultivate collaborative relationships within our support team and across departments, all while championing Bonterra Tech's mission. If you are driven by a commitment to customer satisfaction, possess a strong technological aptitude, and find fulfillment in making a positive impact, this is the perfect opportunity for you to thrive!
What you’re good at:
You are passionate about progressive causes, are good with technology, and are willing to work with lots of different organizations that need our help.
You have at least two years' experience working with compliance, fundraising, and/or email tools, for political campaigns, unions or nonprofits.
You have used Bonterra's Fundraising & Engagement tools, EveryAction, Salsa, NGP8, VAN, or VoteBuilder (or their competitors) as part of your day-to-day responsibilities, either administering other users or playing a leadership role in a campaign or organization.
You have excellent oral and written communication skills, and strong critical thinking, logical problem-solving ability, and a willingness to learn.
You have a professional phone manner and undying patience, and proven ability to self-motivate and demonstrated work ethic
You’re detail-oriented, great at following up and don’t let things slip through the cracks.
Responsibilities:
Provide exceptional customer support across email, chat, and phone channels.
Swiftly and accurately address customer inquiries with professionalism.
Exemplary attention to detail to swiftly identify and escalate technical issues to internal support teams.
Ensure timely ticket escalation to appropriate departments.
Cultivate collaborative relationships within the Customer Support team and across departments to effectively meet customer needs.
Demonstrate a passion for Bonterra Tech and possess strong technological aptitude, willing to collaborate with various organizations seeking assistance.
Exhibit excellent oral and written communication skills, coupled with robust critical thinking and logical problem-solving abilities, with a willingness to learn.
Skills and Qualifications:
Minimum of 1 year of Customer Service experience, driven by a commitment to customer satisfaction.
Familiarity with CRM tools such as Salesforce, ZenDesk, Intercom, Five9, or Vonage is advantageous.
Bonterra Product Knowledge: Familiarity with Bonterra’s software solutions, specifically EveryAction and Salsa, is a bonus.
Proficiency or familiarity with a coding language such as HTML/CSS or SQL is advantageous.
Previous experience in teaching or training, including mentoring, tutoring, and/or software support.
This position is a part of a bargaining union represented by CWA Local 1101, 1400, 2336, or 13000.
At this time, we are unable to consider candidates who require current or future sponsorship for employment authorization.
Compensation
The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and in addition to benefits this role may be eligible for discretionary bonuses/incentives, and equity.
US Base Salary: $58,700
Our Culture: At Bonterra, we’re innovating with a higher purpose: to increase giving to 3% of US GDP by 2033, creating $573 billion more in global impact every year. To achieve our vision, we cultivate an inclusive environment where diversity is embraced and every team member feels empowered to contribute. Innovation, curiosity, and a commitment to equity guide our work. We foster a culture of belonging, ensuring that every individual is valued, respected, and given the tools to succeed. Together, we are dedicated to making a positive impact in the world.
Our comprehensive and competitive benefits include:
Generous Flexible Time Off (FTO) Policy
Up to 15 paid company holidays including some commemorating social justice events and self-care
Paid volunteer time
Resources for savings and investments
Paid parental leave
Paid sick leave
Health, vision, dental, and life insurance with additional access to health and wellness programs.
Opportunities to learn, develop, network, and connect
Please note the benefits specified on this page are applicable to full-time employees based in the United States. For international employees, actual benefits may vary based on local standards and regulations and will be determined in accordance with regional considerations, including but not limited to applicable laws and industry norms.
Candidate Accommodations
If you require assistance due to a disability in the application or recruitment process, please submit a request here.
____________________________________________________________________________________
We are committed to being an equal opportunity employer and evaluate qualified applicants without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, diversity of thought and any other characteristic protected by applicable law.
Similar Jobs
What We Do
Bonterra is the second-largest and fastest-growing social good software company in the world. Formed through the combination of CyberGrants, EveryAction, Network for Good, Social Solutions, WeSpire, and their respective entities, Bonterra enables unprecedented connectivity between social good organizations and their community of supporters and constituents. This will reshape philanthropic giving, empower digital transformation, and bring the social good sector the technology it needs to accelerate lasting social change.
Our purpose is to power those who power social impact. To that end, we serve the people who make social good possible—the doers behind the scenes across nonprofits, public agencies, corporations, philanthropic organizations, and foundations. Our case management, corporate social good and philanthropy, and nonprofit fundraising and engagement technology solutions make the work behind social good easier, more efficient, and more effective. Our innovative, passionate team of industry experts and advocates elevate the people that make social good possible—we call this championing the doers—and raise the bar for how social change happens. And our partnerships with our customers unlock potential to help them thrive.
We seek diversity and embrace the power of our differences, and we never stop looking for ways to widen our circle of inclusion. Bonterra is currently accelerating the hiring process to bring in new mission-driven talent with openings for remote work and positions based in Andover MA; Austin TX; Washington, DC; Pittsburgh PA; Ontario, Canada; and various locations in Australia.
Our Values:
ELEVATE DOERS OF GOOD
Fuel growth. Power with partnership. Do the best work of our lives.
INNOVATE COURAGEOUSLY
Be curious. Deeply understand our clients. Have each other's backs.
CULTIVATE INCLUSIVITY
Open doors. Create space. Center diversity, equity, inclusion, and belonging.
APPRECIATE THE JOURNEY
Celebrate progress. Bring everyone along. Enjoy the ride.
Gallery
