The End-to-End (E2E) Solution Support Specialist role calls for a holistic approach to identifying and resolving issues in VoX, 5G, DM, and PaCo solutions running on both bare-metal servers and cloud-based networks.
In this role, you will be part of a globally distributed team and will have the opportunity to partner with key Nokia customers across regions, working on unique, cutting-edge, and challenging customer networks and solutions.
ResponsibilitiesTroubleshoot challenging, business-critical cases (standard and emergency) across multiple network elements, driving customer fault analysis and resolution.
Provide an end-to-end (E2E) perspective when element-level analysis does not fully explain the fault, ensuring holistic problem solving.
Contribute to system-level Root Cause Analysis (RCA), ensuring completeness with an E2E view and clear documentation.
Recommend improvements related to system dimensioning, configurations, and processes to enhance stability and performance. Act as a persistent problem solver, and build E2E expertise across the team.
Coordinate with support teams from other Business Groups to maintain global E2E control of the customer solution, including participation in on-call rotations and occasional travel (up to 10%).
Drive and facilitate partnership among diverse stakeholder groups to secure aligned, timely solutions. Act as a persistent problem solver, actively sharing knowledge, partnering with peers, and building E2E expertise across the team.
You-Have
- Bachelor's degree or equivalent with 9+ years of experience in Packet Core Domain (CMM/CMG/AMF/SMF/UPF) with Tier3 / R&D level of expertise/experience
- Exposure to E2E IMS/VoLTE, VoNR troubleshooting (especially on Call flow, GTP, SIP, Diameter, S1, HTTPS protocol needed)
- Efficiency of using KPIs and Alarms for E2E troubleshooting in the PaCo Domain and practical experience on 5G Packet Core (AMF/SMF/UPF)
- Knowledge and working experience on CBIS/NCS / Public Cloud (AWS, GCP) and IP Networking are mandatory
- Strong communications and leadership skills to interact/coordinate/drive investigation from an end-to-end angle
Nice-to-Have
- Knowledge in Packed Core dimensioning/capacity would be a plus
- Experience in IMS/VoLTE with Tier3 / R&D level of expertise/experience would be a plus
- Has experience working under pressure and with strict deadlines (Emergency, Code Red)
- Self-driven, independent, and passionate with a strong sense of ownership and experience working with teams spread across different regions.
Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.
Our recruitment process
We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.
If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.
The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia.
- Flexible and hybrid working schemes
- A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)
- Life insurance to all employees to provide peace of mind and financial security
- Well-being programs to support your mental and physical health
- Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs)
- Employee Growth Solutions to support your personalized career & skills development
- Diverse pool of Coaches & Mentors to whom you have easy access
- A learning environment which promotes personal growth and professional development - for your role and beyond
Nokia Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Nokia and has not been reviewed or approved by Nokia.
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Equity Value & Accessibility — Equity programs include a global employee share purchase plan with company matching and multi‑year share awards. These mechanisms broaden participation and tie rewards to long‑term outcomes.
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Healthcare Strength — Health coverage includes major medical plans with supplementary options such as vision, legal services, and care navigation. The range of offerings indicates comprehensive support for medical needs.
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Parental & Family Support — A global policy grants paid leave for new parents regardless of gender and provides structured return‑to‑work support. Company‑paid life insurance further strengthens family protection across regions.
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What We Do
At Nokia, we create technology that helps the world act together. As a trusted partner for critical networks, we are committed to innovation and technology leadership across mobile, fixed and cloud networks. We create value with intellectual property and long-term research, led by the award-winning Nokia Bell Labs. Adhering to the highest standards of integrity and security, we help build the capabilities needed for a more productive, sustainable and inclusive world.
