E-Commerce Specialist

Accountability:

Responsible for all duties as assigned by the ECommerce Manager including examining products for value/condition/functionality, taking clear photographs, preparing written product descriptions, assisting customers, understanding auction inventory processes, and preparing goods for shipment.

Responsibilities & Essential Functions:

Product Knowledge

• As auction lister: writes item descriptions to accompany photos and proofreads for accuracy, spelling, and grammar; posts auctions to online platforms including shopgoodwill.com, eBay, and others.
• As package shipper: processes/picks customer orders, securely packs merchandise for handling and delivery, correctly weighs and labels packages. Requires using web-based software, attention to detail, organizational skills, and personal pacing for production goals.
• As intake processor: evaluates and researches incoming goods using internet and other resources, creates listing tickets in software app, and prepares items for photography/listing. Works efficiently, stays organized, and properly credits suppliers for goods.
• As photographer: inspects and photographs items for online sale, capturing measurements, damage, and features, as required. Works quickly and efficiently to support auction listing.
• As jewelry processor: sorts and evaluates mixed jewelry for sales potential and value, creates saleable lots, tests/identifies gemstones and precious metals, provides detailed summaries for listers, photographs auctions, and understands the importance of accuracy and clarity.

Customer Service

• Provides listing accuracy and clarity to minimize customer service inquiries; supports customer service designee with responses, arranging returns, or issuing refunds, as needed.
• Always responsive and respectful towards others within the organization. Communicates clearly and effectively. Displays appropriate behavior with fellow employees, customers, and visitors.

Other

• Maintains and monitors productivity in any role assigned, meeting or exceeding established goals; works efficiently while always organized/prepared for assigned role and supporting team members.
• May be required to move inventory using pallet jack to aid in keeping inventory organized.
• Consistently follows established safety rules. Reports safety accidents and hazards in a timely manner. Maintains safe, clean, and orderly work areas. Utilizes proper equipment and supplies in meeting the safety standards. Maintains workstation supplies. Completes workstation 5-minute clean up daily.
• Demonstrates regard for Goodwill’s assets including property and equipment.

The above list of responsibilities is intended to describe the general nature of and level of work being performed. It is not intended to be an exhaustive list of all responsibilities or duties required. Employees are expected to perform other duties as assigned.

Environment
This work is performed in a warehouse setting which can involve exposure to varying temperatures, noise, dust, and the physical handling of goods.  Noise levels vary.  Donation area may be cold in the winter and hot in the summer. Weekend and evening work required.

Sensory and Physical Requirements:

Ability to efficiently and effectively perform all functions of the job.    Ability to stand, bend, lift, and reach for long periods of time. Ability to lift up to 40 pounds and occasionally lift up to 80 pounds.  Use of both hands. Good manual and finger dexterity.  Ability to work in dusty, noisy conditions.  Ability to inspect and eliminate non-saleable donations.

Disclaimer:

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.  The employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by the employee's supervisor.  Requirements are representative of the minimum levels of knowledge, skills, and/or abilities to perform this job successfully.  The incumbent will possess the abilities or aptitude to perform each duty proficiently.  All requirements are subject to possible modification to reasonably accommodate persons with disabilities.  Some requirements may exclude individuals who represent a direct threat or significant risk to the health and safety of themselves or other employees.  This document does not create an employment contract, implied or otherwise. 

Goodwill of Northern Illinois is an equal opportunity employer.

This document does not create an employment contract, implied or otherwise.  The employment relationship is at will.

Qualifications & Basic Job Requirements:

• A combination of education and relevant work experience that aligns with the duties of this position.
• Knowledge of collectibles, antiques, thrifting, and/or collecting strongly preferred. 

• Proficient with PCs, including email, Microsoft applications, and internet use.
• Ability to follow instructions and work independently in fast-paced environment.
• Strong English writing skills, including grammar and punctuation, to list merchandise for auction.
• Comfortable staging merchandise and using digital devices or smart phone for photography.
• Basic math and communication skills.
• Able to coordinate and work courteously as a team member to achieve group and department goals.
• Exhibit a friendly demeanor and cooperatively interact with diverse co-workers and customers.
• Preference given for experience researching merchandise online using web browser and eBay.
• Able to stand or sit for long periods, plus bend, lift, and reach often throughout a shift. 
• Understand and follow established safety rules.
• Must be at least 18 years old.

Benefits

• Health & Wellness: Medical, dental, vision insurance, basic and voluntary life insurance as well as short-term disability and employee assistance program.
• Financial Security: Competitive salary, retirement plans with employer discretionary match, and bonus opportunity.
• Work-Life Balance: Paid time off, and flexible schedule.
• Professional Growth: Training programs, tuition reimbursement, and career advancement opportunities.
• Perks & Extras: Employee discounts, and a supportive, inclusive workplace.