The Role
Manage e-commerce product listings, digital merchandising, promotions, product launches, platform enhancements, and performance reporting. Analyze conversion rates, search behavior, abandoned carts, and customer feedback to improve product presentation and shopping journeys. Coordinate with inventory, fulfillment, technology, marketing, content, and support teams while supporting SEO, platform testing, campaign implementation, compliance, and issue resolution.
Summary Generated by Built In
On behalf of our client, we are seeking a commercially aware and digitally skilled E-commerce Product Specialist to manage online product listings, improve platform performance, and support a seamless digital shopping experience.
The successful candidate will coordinate product information, promotions, website merchandising, platform enhancements, and performance reporting while collaborating with technology, marketing, customer support, and operations teams.
Key Responsibilities
- Create, update, and maintain accurate product listings across e-commerce platforms.
- Ensure product descriptions, specifications, images, pricing, and availability information are complete and consistent.
- Coordinate online merchandising, product launches, promotions, and seasonal campaigns.
- Monitor website and mobile-platform performance and report technical or customer-experience issues.
- Analyse product views, conversion rates, abandoned carts, search behaviour, and customer feedback.
- Recommend improvements to product presentation, navigation, search, and checkout journeys.
- Coordinate with inventory and fulfilment teams to ensure accurate product availability.
- Support testing of new website features, platform integrations, and system improvements.
- Monitor competitor platforms, pricing, promotions, and emerging e-commerce trends.
- Work with content and creative teams to produce effective digital product assets.
- Support search-engine optimisation and on-platform product discoverability.
- Maintain promotional calendars and ensure campaigns are implemented accurately.
- Prepare periodic e-commerce performance reports and recommendations.
- Assist with the resolution of product-related customer complaints and platform issues.
- Ensure online content complies with brand, consumer-protection, and data-privacy requirements.
Requirements
- Bachelor’s degree in E-commerce, Marketing, Information Systems, Business Administration, Communications, or a related field.
- Professional training in digital marketing, product management, user experience, or e-commerce will be an added advantage.
- At least three years of experience in e-commerce, digital product administration, online merchandising, or digital marketing.
- Experience managing product listings through an e-commerce or content-management platform.
- Familiarity with website analytics, conversion reporting, search optimisation, and digital-campaign tools.
Benefits
- Pension
- Medical Insurance
- Airtime + Data
Skills Required
- Bachelor's degree in E-commerce, Marketing, Information Systems, Business Administration, Communications, or a related field.
- At least three years of experience in e-commerce, digital product administration, online merchandising, or digital marketing.
- Experience managing product listings through an e-commerce or content-management platform.
- Familiarity with website analytics, conversion reporting, search optimization, and digital-campaign tools.
- Professional training in digital marketing, product management, user experience, or e-commerce.
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The Company
What We Do
EM People & Culture Advisory specializes in delivering innovative, tailored HR solutions that transform how organizations manage, support, and grow their people, focusing on attracting talent and building compliant, engaged, and productive workplaces.
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