Operational Leadership & Execution
- Own daily e-commerce operational KPIs (order flow, returns, cancellations, fulfillment quality) while the Coordinator handles daily task execution.
- Identify root causes of operational issues and propose strategic solutions and process improvements.
- Maintain and improve SOPs across all e-commerce networks—including Farfetch, internal e-commerce channels, and private sale; covering, but not limited to: order management, fulfillment workflows, returns, customer service processes, fraud and payment workflows, and system operations.
- Monitor top-level 3PL and SLA performance; collaborate with warehouse partners to improve processes and efficiency.
- Partner with Retail to forecast and procure e-commerce packaging needs based on sales volume and upcoming campaigns.
Project Management & Cross-Functional Coordination
- Serve as the project driver for all cross-functional initiatives assigned by the E-Commerce Director, ensuring timelines, follow-ups, documentation, and execution remain on track.
- Lead coordination across IT, Logistics, Retail, Marketing, Creative, and Finance for e-commerce impacting projects.
- Manage Jira boards, issue logs, and sprint documentation; ensure efficient communication between e-commerce, IT, and third-party vendors.
- Assist in creating tech stack roadmaps and documentation for internal digital audits and for Tech Holding partners.
Technology & Systems Oversight
- Maintain working knowledge of systems including Shopify Plus, Narvar, Global-e, NoFraud, Teamwork Commerce (OMS/DAM), ShipStation, Celigo, Klaviyo, Nosto, Gorgias and other related platforms.
- Configure operational settings in Shopify Plus (apps, flows, rules, basic troubleshooting).
- Manage API connectivity at a functional level (understand data flows, identify issues, coordinate with IT or vendors for resolution).
- Support implementation and rollout of new systems and enhancements and integrations.
People Leadership
- Manage and develop the E-Commerce Operations Coordinator, including performance reviews, coaching, and career development.
- Provide dotted-line leadership and operational support to the Customer Service Specialist, ensuring CX is never blocked by operations.
- Foster a collaborative, high-performance operational culture.
Knowledge, Skills, and Ability Requirements
- 6 - 8+ years of experience in e-commerce operations, digital operations, or e-commerce project management
- Experience supporting Shopify Plus operations and e-commerce system integrations
- Strong understanding of fulfillment operations, 3PL processes, and omnichannel concepts
- Ability to manage complex cross-functional projects end-to-end
- Analytical mindset with forecasting experience (packaging, operational needs, or sales-driven planning)
- Exceptional documentation, process mapping, and project communication skills
- High level of polish, professionalism, and discretion appropriate for luxury retail
- Resourceful, self-directed, and comfortable managing ambiguity
- Experience with luxury or premium retail brands
- Familiarity with Narvar, Global-e, NoFraud, Celigo, Nosto, Klaviyo, ShipStation, and Teamwork Commerce
- Experience supporting customer service teams or CX improvement initiatives with an operational lens
- Background supporting DAM, CRM, or clienteling system implementations
Top Skills
What We Do
Established in 2014 by Mike Amiri, the luxury menswear and womenswear brand, AMIRI, marries refined craftsmanship with the glamor of LA’s authentic skate and street culture.
An LA native, founder Mike Amiri began his career in fashion by handcrafting unique stage pieces for iconic hard rockers such as Axl Rose and Steven Tyler. Eternally intrigued by such dark, heroic figures, his flair for tapping into this rock ‘n’ rock ethos led him to design an exclusive capsule collection for the LA-concept store, Maxfield.
Since this debut collection, Mike established a distinct design signature with his deconstructed, hand-embellished denim jeans, leather jackets, grungy flannel shirting and graphic tee-shirts — all grounded in the nostalgic touchstones of his Californian youth. Early styles, like the MX1 jeans and Bandana Buckle boots, remain the pillars of AMIRI today, and the designer’s nascent DIY sensibility has since evolved into a studied and distinct savoir-faire.
Today, AMIRI presents a collection bi-annually at Paris Fashion Week and is available from some of the most renowned retailers worldwide, such as Barneys, Bergdorf Goodman in New York, Galeries Lafayette in Paris, Selfridges in London and Joyce in Hong Kong. As its global presence grows, AMIRI remains faithful to its roots: each garment is still a labor of love, cut from the finest fabrics, produced in majority in LA, and often even hand-finessed in-house. More recently, production of leathergoods and tailored suiting moved to Italy.
Since 2018, Mike Amiri has been a member of the CFDA. In 2018, he was also nominated for the Swarovski Award for Emerging Talent at the CFDA Fashion Awards and honored with the Emerging Talent Award at the Footwear News Achievement Awards. In 2019, Mike was nominated for the Menswear Designer of the Year at the CFDA Fashion Awards.
