Purpose of Position
- CASETiFY is one of the leading global lifestyle brands to offer customizable tech accessories. We're industry leaders when it comes to trend forecasting and protecting what matters most; the community platform for creativity and self-expression.
- The E-Commerce Operations Manager will lead the e-commerce operations team responsible for product setup, pricing configuration, bundle setup, content readiness, launch QA, and product-data governance across CASETiFY’s global e-commerce channels.
- This role ensures that products launch correctly, pricing and promotion are safely configured, market availability is accurate, and product data remains reliable across DTC and Retail Channel.
- The role will also work directly with Product and Engineering teams to improve internal workflows through technology, AI automation, and process redesign.
Job Description
- Manage the E-commerce Operations team, responsible for team workload, task prioritization, training, SOP compliance, operational quality, and continuous improvement.
- Manage daily team workload, assign priorities, training, improve team capability, and ensure clear ownership, escalation, and approval discipline.
- Oversee product and content setup, localization, market availability, and product data accuracy across the CMS platform.
- Support major marketing campaign and product launches by ensuring product, price, content, collection, and bundle setup are ready before launch. Run pre-launch and post-launch QA checks.
- Work with Product and Engineering teams to define system requirements, user stories, and acceptance criteria. Explore AI-assisted workflows for product data checking, content validation, translation QA, pricing anomaly detection, launch checklist automation, and operational reporting.
Requirement
- Degree Holder in E-Commerce, Project Manager, Marketing / Public Relations / Communications or other related discipline.
- At least 5 years of experience in DTC e-commerce operations, catalog operations, digital commerce, marketplace operations, or retail operations.
- Able to build SOPs, QA checklists, approval workflows, and operational dashboards.
- Able to translate operational pain points into clear system requirements for Product and Engineering teams.
- Comfortable using Excel / Google Sheets, workflow tools, AI tools, or automation tools to improve efficiency.
- Strong cross-functional communication skills with trading, marketing, product, engineering, retail, and operations teams.
- Strong communication skills; English & Mandarin is a plus.
Skills Required
- Degree in E-Commerce, Project Management, Marketing, Public Relations, Communications, or related discipline.
- At least 5 years experience in DTC e-commerce operations, catalog operations, digital commerce, marketplace operations, or retail operations.
- Ability to build SOPs, QA checklists, approval workflows, and operational dashboards.
- Ability to translate operational pain points into clear system requirements for Product and Engineering teams.
- Comfortable using Excel / Google Sheets, workflow tools, AI tools, or automation tools to improve efficiency.
- Strong cross-functional communication skills with trading, marketing, product, engineering, retail, and operations teams.
- Strong communication skills (English).
- Mandarin language skill.
CASETiFY Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about CASETiFY and has not been reviewed or approved by CASETiFY.
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Strong & Reliable Incentives — Salary and benefits can be competitive on specific teams, particularly where KPIs are met. Performance-linked rewards appear to lift perceived value in those areas.
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Leave & Time Off Breadth — Paid sick days in the U.S. and maternity/sick leave in Hong Kong are part of the package. These provide baseline time-off support across markets.
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Wellbeing & Lifestyle Benefits — Employee discounts, stocked snacks/drinks, and a lively office environment are available in several locations. Occasional wellness or sporting perks further enhance day-to-day experience.
CASETiFY Insights
What We Do
Nine years ago, CASETiFY saw a category that had been long ignored. Today, CASETiFY is the fastest growing global tech accessories brand, reaching 1 in 7 millenials. CASETiFY believes everyone has a well of untapped creative potential, waiting for the perfect canvas to explore. CASETiFY has become the publisher and platform for creativity and self-expression to connect individuals. We just happen to make quality cases. CASETiFY's mission is to empower self-expression in the spirit of originality. Key collaborations include Pharrell, Sarah Jessica Parker, Saint Laurent, Thom Browne, Clare V., and many more. Additionally, CASETiFY has partnered with key retail partners including Nordstrom, Anthropologie, Amazon, AT&T, The Iconic, Colette, Lane Crawford, and more. For more info on CASETiFY, visit our Website, Facebook and Instagram.
