The Role
Manage end-to-end e-commerce and marketplace operations across Zid, Amazon, Trendyol and other channels. Oversee order processing, fulfillment, shipping, inventory coordination, returns, SKU/barcode mapping, courier coordination, reporting, and cross-team issue resolution to meet SLAs and KPIs.
Summary Generated by Built In
We are looking for an E-Commerce & Marketplace Operations Executive to manage the day-to-day operations of our e-commerce store and marketplaces, including Zid, Amazon, Trendyol, and other sales channels.
The role will be responsible for the full order lifecycle — from receiving and processing orders to fulfillment, shipping, delivery, inventory coordination, and resolving operational issues.
The ideal candidate should be highly organized, hands-on, and capable of coordinating effectively between the warehouse, branches, customer service, marketplaces, and logistics partners.
RequirementsKey Responsibilities
E-Commerce & Order Fulfillment
- Manage and monitor daily orders through the Zid Dashboard.
- Review and process incoming orders and ensure they are ready for fulfillment.
- Manage the complete order lifecycle from order receipt to picking, packing, shipping, and delivery.
- Coordinate Picking, Packing & Order Fulfillment with the warehouse team.
- Monitor pending and delayed orders and take immediate action to resolve issues.
- Handle operational issues related to missing items, incorrect orders, cancellations, exchanges, and returns.
- Ensure orders are processed and shipped within the required turnaround time.
- Manage daily operations across Amazon, Trendyol, and other marketplaces.
- Process and monitor marketplace orders according to each platform’s requirements and SLA.
- Ensure order and shipment statuses are updated accurately.
- Monitor marketplace cancellations, returns, delayed orders, and fulfillment issues.
- Coordinate inventory availability across the website and marketplaces.
- Identify and resolve operational issues that may negatively impact marketplace performance.
- Coordinate issues related to SKUs, barcodes, product mapping, and inventory synchronization.
- Monitor inventory availability across the e-commerce store and marketplaces.
- Coordinate with the warehouse and branches to ensure stock availability.
- Manage and follow up on stock transfers and replenishment between the warehouse and branches.
- Monitor low-stock and out-of-stock items and escalate when replenishment is required.
- Identify and resolve discrepancies between physical and system inventory.
- Ensure accurate SKU and barcode mapping across all sales channels.
- Manage daily operational coordination with courier and logistics partners.
- Ensure orders are assigned to the appropriate shipping provider.
- Monitor AWB creation, shipment pickup, delivery, and shipment status.
- Follow up on delayed, failed, or returned shipments.
- Coordinate with couriers, warehouse, and customer service teams to resolve delivery issues.
- Monitor recurring shipping problems and escalate them when required.
- Ensure accurate and timely order status updates across all systems and marketplaces.
- Conduct daily follow-ups on pending, delayed, and exception orders.
- Coordinate between E-Commerce, Marketplaces, Warehouse, Branches, Customer Service, and Logistics.
- Prepare operational reports covering order fulfillment, delays, cancellations, returns, and operational errors.
- Identify recurring operational issues and implement corrective actions.
- Recommend process improvements and automation opportunities to increase efficiency and reduce manual work.
- 2–4 years of experience in E-Commerce Operations, Marketplace Operations, Order Fulfillment, or a similar role.
- Hands-on experience in order processing, inventory management, fulfillment, and logistics operations.
- Experience with Zid is highly preferred.
- Experience with Amazon Seller Central and other marketplaces is preferred.
- Good understanding of Order Fulfillment, Inventory Management, and Marketplace Operations.
- Familiarity with SKU management, barcodes, inventory synchronization, and stock transfers.
- Good knowledge of Excel / Google Sheets.
- Strong organizational, follow-up, and problem-solving skills.
- Ability to manage a high volume of orders and coordinate across multiple teams.
- Strong attention to detail and ability to take ownership of daily operations.
- On-Time Fulfillment Rate
- Order Accuracy
- Marketplace SLA Compliance
- Pending & Delayed Orders
- Order Cancellation Rate
- Inventory Accuracy
- Stock Availability
- Return & Failed Delivery Rate
- Issue Resolution Time
- Overall Operational Efficiency
Skills Required
- 2-4 years of experience in E-Commerce Operations, Marketplace Operations, or Order Fulfillment
- Hands-on experience in order processing, inventory management, fulfillment, and logistics operations
- Experience with Zid
- Experience with Amazon Seller Central and other marketplaces
- Familiarity with SKU management, barcodes, inventory synchronization, and stock transfers
- Good knowledge of Excel / Google Sheets
- Strong organizational, follow-up, and problem-solving skills
- Ability to manage high volume of orders and coordinate across warehouse, branches, customer service, marketplaces, and logistics partners
- Attention to detail and ownership of daily operations
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The Company
What We Do
Segadty is a Saudi-based brand specializing in high-quality prayer mats, travel accessories, and office gifts, known for its online presence in the Middle East.
