The Role
Owns profitable e-commerce growth across Allegro, Amazon, and major retail customers. Responsibilities include account management, joint business planning, negotiations, forecasting, P&L ownership, trade investment, omnichannel strategy, digital shopper optimization, retail media, performance analysis, and cross-functional execution. The role requires Polish and English fluency, at least five years of relevant experience, strong commercial skills, Allegro expertise, and approximately 30 travel days annually.
Summary Generated by Built In
Great People Work Here
Are you searching for a career with bags of variety, in an environment that celebrates differences and empowers collaboration, which values individuals and will encourage you? Do you want the freedom to explore, and the opportunities to find new ways and to innovate? If so, Twinings delivers.
We’re looking for people who don’t just come here to complete tasks, but who have a genuine interest in the brand and the motivation to do their best work. In return, we offer an inspiring package of employee benefits - to show just how much we value you. This role will offer you the scope for growth and the tools to aim high.
The eCommerce Manager will accelerate profitable online growth across marketplace providers (Allegro, Amazon) and retailer (Carrefour, Rossmann). The role will own customer and channel strategy, day to day commercial management, digital execution and performance optimisation while building the capabilities and cross-functional ways of working required for sustainable omnichannel growth.
The eCommerce Manager will accelerate profitable online growth across marketplace providers (Allegro, Amazon) and retailer (Carrefour, Rossmann). The role will own customer and channel strategy, day to day commercial management, digital execution and performance optimisation while building the capabilities and cross-functional ways of working required for sustainable omnichannel growth.
Please note this role is expected to be 1-2 days per week within the ABF Warsaw or TwO Swarzedz office.
Key Responsibilities
- Own and grow strategic customer accounts, including end-to-end account management, customer development, and eCommerce platform relationships.
- Develop and deliver joint business plans with distributors and key customers, aligned to growth, channel priorities, and brand objectives.
- Build close relationships with key decision-makers across retailers, marketplaces, distributors, resellers, and agency partners.
- Manage customer negotiations covering assortment, pricing, promotions, availability, and joint business reviews while ensuring commercial outcomes.
- Own forecasting, P&L performance, trade investment, and ROI evaluation to deliver revenue, volume, margin, and profitability targets.
- Develop and execute omnichannel growth strategies across online grocery retailers and marketplaces, increasing sales, visibility, category share, and profitability.
- Optimise the digital shopper journey through content, SEO, search, ratings & reviews, media activation, pricing, and promotional effectiveness.
- Identify and launch new eCommerce and channel opportunities, building robust business cases and accelerating profitable growth.
- Manage execution through distributors and internal stakeholders, embedding best practices, managing projects, and ensuring high-quality delivery.
- Monitor performance, market trends, competitor activity, and customer insights to identify risks, uncover growth opportunities, and inform strategic decisions.
Skills, Knowledge and Expertise
- Fluency in Polish and English (both written and spoken)
- Degree in Business, Marketing, or a related field (or equivalent experience).
- At least 5 years’ relevant experience in eCommerce, digital commerce or customer management within FMCG, consumer goods, retail, a marketplace or an eCommerce agency
- Solid sales skills: customer meetings and negotiation
- Experience growing business on Allegro, with knowledge of retail media, performance marketing, and analytics
- Skilled communicator and relationship builder (multiple stakeholders across companies)
- Willing to travel approx. 30days per year.
Benefits
- Private health care - family covered
- Hybrid mode work
- Subsidized meals in local canteen
- One additional, fully paid day off over the Festive period
- Discounted online Twinings tea shop
- Welcome pack for newborn Twinings babies
- Co-financed MultiSport card
- Co-financed kindergarten
- Discounts for sport, education and travels
- Vouchers for Christmas
- Holiday bonus
- Comprehensive wellbeing program
- Vouchers for beauty treatments
- Onsite beauty treatments
- Twice yearly parties for the whole team
About
Twinings has become one of the world’s most renowned tea companies over its 300-year history because we never stop learning, never stop experimenting and never stop inventing. We take pride in our tea from bud to cup and have been working with some of our tea estates around the world since the early 18th Century. More than 300 years later, the love of tea is still here - and so are we! We still sell tea from Thomas’s shop, and we still work hard to bring the most innovative new blends to tea lovers around the world. Now, we have over 500 varieties and our teas are cherished all over the world. Our expert master blenders taste more than 3,000 cups of tea every week. So you can be sure the next cup you taste will be every bit as good as the one yesterday or the day before. Our approach to Diversity, Equity & InclusionAt TwiningsOvo, we believe in the power of diversity to drive innovation and meaningful work. We are committed to building a workplace where people from all backgrounds, identities, and experiences feel safe, valued, have a sense of belonging and are empowered to thrive. Inclusion is more than a goal, it’s how we work together every day. As an equal opportunity employer, we prohibit any unlawful discrimination against an applicant on the basis of their ethnicity, colour, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability, neurodiversity, age, socioeconomic background or any other status protected by law and are committed to promoting diversity across our workplace.Applicants may be entitled to reasonable adjustments under the terms of the Equality Act. A reasonable adjustment is a change in the way things are typically done which will ensure an equal employment opportunity. Please inform our Talent Acquisition or HR Shared Services team if you need any assistance completing your application or to otherwise participate in the application process.
Skills Required
- Fluency in Polish and English, written and spoken
- Degree in Business, Marketing, or a related field, or equivalent experience
- At least 5 years of relevant experience in e-commerce, digital commerce, or customer management
- Experience in FMCG, consumer goods, retail, marketplaces, or an e-commerce agency
- Strong sales skills, including customer meetings and negotiation
- Experience growing business on Allegro
- Knowledge of retail media, performance marketing, and analytics
- Strong communication and relationship-building skills across multiple stakeholders
- Willingness to travel approximately 30 days per year
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The Company
What We Do
Twinings Ovaltine is a wellbeing drinks business, headquartered in the UK, known for its international brands Twinings and Ovaltine. The company has a rich heritage and a forward-looking approach, operating manufacturing sites globally and creating brands that people love.
