E-Commerce Manager at Geek/Pop Culture Events Company

Job Summary:

GalaxyCon is a festival of fandom that celebrates comic books, pop culture, sci-fi, fantasy, anime, gaming, cosplay, and more. GalaxyCon is more than a comic-con, it’s a galaxy of fun!

The E-Commerce Manager at GalaxyCon will spearhead our online sales strategy and operations, ensuring a seamless and efficient e-commerce experience. This role is pivotal in driving the growth of our online merchandise sales, optimizing our e-commerce platforms, and enhancing customer satisfaction.

This position is located in Fort Lauderdale, FL. This is not a remote position. 

Key Responsibilities:

• Oversee the management and growth of GalaxyCon's online retail business of autographed celebrity memorabilia, collectibles, branded merchandise, and licensed products.
• Manage a team of at least four retail and e-commerce associates, with an eye towards exponential growth.
• Oversee the accurate listing of all products on the company’s website and eBay, including product descriptions, images, pricing, and inventory levels.
• Develop and implement strategies for picking, packing, and shipping orders to ensure timely delivery and customer satisfaction.
• Manage the company’s inventory by monitoring stock levels, conducting regular inventory audits, and maintaining an organized and efficient warehouse.
• Travel to GalaxyCon events to assist the in-person merchandise operations, including sales during convention hours and the setup and breakdown of merchandise displays.
• Lead the e-commerce team, ensuring prompt and effective resolution of customer inquiries and issues via phone calls and emails, and providing product recommendations.
• Implement marketing strategies to drive traffic and sales to the company’s online store.
• Analyze data to identify trends and opportunities for growth, setting short-term and long-term goals.
• Improve and manage fulfillment supply chain operations, ensuring scalability and growth.
• Work in tandem with warehouse/operations on inventory management and shipping.
• Work with President and Senior Management on acquiring brand licenses for the creation of unique collectible memorabilia.
• Other job duties as assigned

Qualifications:

• Minimum 3 years of relevant experience in retail management, product management, purchasing, and e-commerce.
• Extensive experience in e-commerce, including managing online sales platforms and fulfillment operations.
• Strong leadership skills with experience managing cross-functional teams.
• Excellent analytical abilities to drive data-driven decision-making.
• Proven track record of developing and executing successful e-commerce strategies.
• Strong written and verbal communication skills
• Excellent organizational and project management abilities
• A passion for comic books, pop culture, sci-fi, fantasy, anime, gaming, cosplay, and more
• A willingness and ability to travel to GalaxyCon events, which may require working on weekends and holidays

We offer a competitive salary, comprehensive benefits package, and opportunities for growth and advancement within the company. If you are a self-motivated and detail-oriented individual with a passion for all things pop culture, we encourage you to apply for this exciting opportunity to join our team at GalaxyCon LLC.

Super Festivals LLC and GalaxyCon are an equal opportunity employer. Employment selection and related decisions are made without regard to age, race, color, national origin, religion, sex, disability, sexual orientation, gender identification, or being a qualified disabled veteran or qualified veteran of the Vietnam era or any other category protected by Federal or State law.