UNIQLO is a leading brand of the Fast Retailing Group, one of the largest apparel retailers in the world. UNIQLO respects the individuality and lifestyle of all customers and takes pride in creating high quality, long-lasting, innovative clothing at an affordable price.
We are currently recruiting for a Europe E-Commerce Logistics Specialist to sit within the Logistics team, based in London office, with some travel, UNIQLO’s supply chain hubs across Europe. You will be reporting into the EU E-Commerce Logistics Manager, working closely with local and global E-Commerce teams, and external logistics service providers.
As part of the UNIQLO’s Logistics Team, you will be primarily responsible for quality of middle/final-mile delivery of UNIQLO parcels. Based on in-depth analysis of data and Voice of Customers (VOC), you are expected to improve UNIQLO’s supply chain. You are also expected to work closely with our logistics service partners (warehouse and delivery companies).
What you will be responsible for
- Analysing customers’ shopping experience (VOC) to find challenges in UNIQLO’s supply chain
- Resolving any problems/complaints by compiling and analysing data
- Analysing and summarising logistics costs for optimization
- Planning and executing logistics projects and 3PL tenders
- Establishing short, mid and long-term Supply Chain strategy
- Communicating clearly and efficiently with internal stakeholders on all logistics topics
- Working with logistics service providers (3PL and delivery companies)
- Working with UNIQLO’s E-Commerce team and Customer Service team
- Monitoring UNIQLO’s logistics KPIs and improving it
Skills and Attributes
- E-Commerce Logistics Experience as a retailer or 3PL in Europe
- Experience in a fast-paced working environment
- Fluent in English both written and verbal
- Excellent analytical and issue solving skills
- Ability to process and analyze data
- Ability to organise and prioritise own workload with minimal supervision
- Leadership and interpersonal skills
- Continuous improvement mindset and ability to adapt to change
- Financial analysis
- Strong skills in Microsoft Office
- Contract and commercial negotiation (preferred)
- Procurement and Tender (preferred)
- Use of AI (preferred)
- Fluent in Spanish or Italian (nice to have)
What we can offer you
- 26 days holiday + 8 bank holidays
- Staff Discount 30%
- Private Pension Scheme
- Hybrid working, 2 days from home, 3 days in the office
- Social events throughout the year
- Seasonal Sample Sales
- Personal performance and business bonus opportunities
- Great Location - Close to transport links, underground Piccadilly and Oxford Street stations. Close by to shops restaurants/bars/cinema and gyms
UNIQLO is proud to be a Living Wage Foundation-accredited employer, committed to paying all our UK employees a real Living Wage.
Commitment to Inclusion and Data Protection
UNIQLO is an inclusive employer and welcomes applications from all backgrounds regardless of age, race, gender, sexual orientation, disability, or other protected characteristics. We are committed to safeguarding your privacy and personal information; please refer to our privacy policy for details on our recruitment process.
Recruitment Security Notice
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Skills Required
- E-commerce logistics experience with a retailer or third-party logistics provider in Europe
- Experience working in a fast-paced environment
- Fluent written and verbal English
- Excellent analytical and problem-solving skills
- Ability to process and analyze data
- Ability to organize and prioritize workload with minimal supervision
- Leadership and interpersonal skills
- Continuous improvement mindset and adaptability to change
- Financial analysis skills
- Strong Microsoft Office skills
- Contract and commercial negotiation experience
- Procurement and tender experience
- Experience using AI
- Fluency in Spanish or Italian
What We Do
About UNIQLO LifeWear Apparel that comes from the Japanese values of simplicity, quality, and longevity. Designed to be of the time and for the time, LifeWear is made with such modern elegance that it becomes the building blocks of each individual’s style. A perfect shirt that is always being made more perfect. The simplest design hiding the most thoughtful and modern details. The best in fit and fabric made to be affordable and accessible to all. LifeWear is clothing that is constantly being innovated, bringing more warmth, more lightness, better design, and better comfort to people’s lives. About UNIQLO and Fast Retailing UNIQLO is a brand of Fast Retailing Co., Ltd., a leading Japanese retail holding company with global headquarters in Tokyo, Japan. UNIQLO is the largest of eight brands in the Fast Retailing Group, the others being GU, Theory, PLST, Comptoir des Cotonniers, Princesse tam.tam, J Brand and Helmut Lang. With global sales of approximately 2.77 trillion yen for the 2023 fiscal year ending August 31, 2023 (US $18.92 billion, calculated in yen using the end of August 2023 rate of $1 = 146.2 yen), Fast Retailing is one of the world’s largest apparel retail companies, and UNIQLO is Japan’s leading specialty retailer. UNIQLO continues to open large-scale stores in some of the world's most important cities and locations, as part of its ongoing efforts to solidify its status as a global brand. Today the company has a total of more than 2,400 UNIQLO stores across the world, including Japan, Asia, Europe, and North America. The total number of stores across Fast Retailing's brands is now close to 3,600
