e-Commerce Coordinator

Duties and Responsibilities:

• Perform supervisorial functions in accordance with company policy
• Communicate with management daily on issues concerning the department
• Assist supervisor with maintaining a team atmosphere
• Maintain RO’s - Stock reserves, as necessary
• Investigate and solve customers’ problem that are passed on by CS Reps.
• Oversee monitoring of ASN errors
• Complete execution and/or monitor replenishment from Albany, Washington, and Listowel DC’s
• Monitor and manage all customer returns
• Assist with managing and processing the returns
• Process and handle customer payments
• Set up new account applications/maintain customer’s portfolio
• Assist supervisor with maintaining production and quality records daily
• Must be willing to perform any other duties requested by supervision.
• Must be able to work in a team environment, set a good example, and have a positive attitude.
• Must be knowledgeable of all machinery and processes in work area
• Must understand company policies and departmental procedures
• Must possess a “can do” attitude
• Other duties as assigned by department Supervisor

Qualifications:

• Ability to read and write legibly
• Excellent verbal skills
• Knowledge of Warehouse Management System (AS/400, PRMS, or similar operating system)
• Strong leadership skills
• Analytical Thinking
• Ability to lift 30 pounds
• Decision making skills
• Must be able to work independently or in a group
• Previous customer service experience
• Excellent computer skills