E-Commerce Coordinator — Join Our Team at Flatirons Subaru!
Since 1954, Flatirons Subaru has proudly called Boulder home — and we're still family-owned and operated today. Our community has voted us "Best Car Dealer" 10 out of the last 12 years in the Boulder Daily Camera readers' poll, and we hold an A+ rating with the Better Business Bureau. We're looking for an organized, detail-oriented E-Commerce Coordinator to manage our online parts sales from order to fulfillment to the books. If you're looking for a place where hard work is valued and there's real room to grow, we'd love to have you apply!
Reports to: Ruben O'Rear, Parts Director
Schedule: Monday–Friday, 8:00 AM–5:00 PM
$39,520–$45,760 per year, depending on experience
What You'll Do
Order Fulfillment
- Select, pull, and locate customer online orders across all our platforms — OPG, eBay, Subaru of the Rockies, and Amazon
- When a VIN is provided, double-check that the part matches — and if it doesn't, reach out to the customer to figure out the best next step
- For OPG orders, carefully scan and verify all parts
- Package and ship merchandise with care, using proper standards to keep items safe in transit
- Keep customers in the loop with accurate tracking info on the platform they ordered from
Customer Experience
- Answer incoming phone calls and check/return voicemails promptly
- Stay on top of customer notes and emails, responding promptly and helpfully
- Double-check that the right parts are headed to the right address
- Help create a great online shopping experience, so customers keep coming back
Financial & Administrative
- Record e-commerce transaction amounts in Excel, matching each entry to its invoice number
- Reconcile e-commerce transactions against bank deposits to ensure amounts match
- Process bank transfers related to online sales
Workspace
- Take pride in a clean workspace — sweeping, wiping down bins, and keeping the parts department tidy
What We're Looking For
- Must be at least 18 years old
- Comfortable lifting up to 50 pounds, along with bending, stretching, standing, climbing stairs, reaching, twisting, sitting, and walking throughout your shift
- Friendly, confident phone skills
- Highly detail-oriented, especially when working with numbers and records
- Comfortable using Excel and navigating multiple online platforms
- Motivated self-starter who can manage tasks independently
- 6 months to 1 year of customer service, retail, or fulfillment experience preferred
A Few Things to Know
- Each shift includes a 1-hour unpaid lunch break
- Need a longer break or a schedule adjustment? Just get pre-approval first
- Any overtime needs sign-off from the Parts Manager before you hit 40 hours
Why You'll Love Working Here
- 401(k) Plan
- Medical, Dental, and Vision coverage
- Real opportunities for advancement
- A team that's genuinely invested in our community
- Paid Vacation
- PTO/Sick Days
We are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law.
Skills Required
- Must be at least 18 years old
- Ability to lift up to 50 pounds
- Ability to bend, stretch, stand, climb stairs, reach, twist, sit, and walk throughout the shift
- Friendly, confident phone skills
- Strong attention to detail when working with numbers and records
- Comfort using Excel and navigating multiple online platforms
- Ability to work independently as a motivated self-starter
- Six months to one year of customer service, retail, or fulfillment experience
What We Do
Flatirons Subaru is an official Subaru dealership in Boulder, Colorado, serving the surrounding areas including Lafayette, Louisville, and Nederland. The company offers a comprehensive range of new and used Subaru vehicles, along with specialized automotive services. Their facilities include a certified Subaru service center for factory-trained repairs and maintenance, as well as a dedicated parts department for genuine OEM Subaru components.
